City of Phoenix 24-Hour Answering Service RFP-27-0440
City of Phoenix, City of Phoenix, AZ·City
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- Primary Contact
- Veronica Cabrera · (602) 262-4989
- Contract Term
- 5 years
- Scope Location
- Phoenix, AZ
- Submission Address
- 200 W Washington St, 16th Floor, Phoenix, AZ, 85003
SUMMARY
The City of Phoenix is soliciting sealed offers for 24-hour call answering services under solicitation PKS-RFP-27-0440. The procurement is for a five-year contract expected to commence around January 1, 2027. The scope includes providing continuous call answering and messaging services in accordance with city specifications. Submissions are due by September 10, 2026, at 9:00 PM (21:00:51) and can be submitted to 200 W Washington St, 16th Floor, Phoenix, AZ, or via the OpenGov e-Procurement Portal. A notice of interest is requested by August 25, 2026. Technical support is available via [email protected], and the primary contact for the solicitation is Veronica Cabrera at (602) 262-4989.
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Work in government? Get Civic IQ free →Frequently asked questions
Common questions about this solicitation, answered from the record.
How do I respond to this RFP from City of Phoenix?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is September 10, 2026. Submissions should be delivered to: 200 W Washington St, 16th Floor, Phoenix, AZ, 85003. For questions, contact Veronica Cabrera.
Where can I find more RFPs from City of Phoenix?
All active and historical solicitations from City of Phoenix are tracked and searchable. As a city agency, City of Phoenix regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 5 years. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Review the full document from City of Phoenix for the complete list.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including City of Phoenix in AZ, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Veronica Cabrera at (602) 262-4989. Questions and answers are typically shared with all prospective bidders.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Phoenix, AZ. Review the full solicitation for detailed scope requirements.
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