City of Norfolk Human Services Case & Financial Management System RFP 2026
City of NorfolkCity · Norfolk, VA- Due
- Oct 2, 2026
- Deadline passed
- Posted
- Aug 14, 2026
- Primary contact
- Christina Talley
- (757) 619-7884
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THE 30-SECOND BRIEF
The City of Norfolk is issuing this Request for Proposals (RFP) to procure a modern, cloud-based Human Services Case Management and Financial System to replace the existing Salesforce-based LNB Kinship system used by the Department of Human Services (DHS). Required system capabilities include modern workflow automation, role-based dashboards, mobile access, configurable approval processes, enhanced reporting and analytics, secure cloud-based document management, and integration with state and local systems. The solution must support real-time collaboration, multi-user concurrency, and flexible configuration to adapt to evolving federal, state, and local program requirements. Proposals are due by October 2, 2026, at the submission location in Norfolk, VA. A notice of interest deadline is set for August 24, 2026.
Cloud-based Human Services Case Management and Financial System
SUMMARY
The City of Norfolk is issuing this Request for Proposals (RFP) to procure a modern, cloud-based Human Services Case Management and Financial System to replace the existing Salesforce-based LNB Kinship system used by the Department of Human Services (DHS).
Required system capabilities include modern workflow automation, role-based dashboards, mobile access, configurable approval processes, enhanced reporting and analytics, secure cloud-based document management, and integration with state and local systems. The solution must support real-time collaboration, multi-user concurrency, and flexible configuration to adapt to evolving federal, state, and local program requirements. Proposals are due by October 2, 2026, at the submission location in Norfolk, VA. A notice of interest deadline is set for August 24, 2026.
REQUIRED DELIVERABLES
Cloud-based Human Services Case Management and Financial System
REQUIRED ATTACHMENTS
3- Government-project.s3.us-west-2.amazonaws.com/290264/86e98556-1658-443f-839f-
- Government-project.s3.us-west-2.amazonaws.com/290264/29c0773a-7ef5-4b29-9640-
- Government-project.s3.us-west-2.amazonaws.com/290264/4acb08cf-58fa-43a8-b339-
- Submit to
- 810 Union St Suite 303, Norfolk, VA, 23510
- Scope location
- Norfolk, VA
Questions about this RFP
How do I respond to this RFP from City of Norfolk?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is October 2, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: 810 Union St Suite 303, Norfolk, VA, 23510. For questions, contact Christina Talley.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including City of Norfolk in VA, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Christina Talley at (757) 619-7884. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: Cloud-based Human Services Case Management and Financial System. Proposals should clearly address how each deliverable will be met.
Can I search RFPs like this in ChatGPT or Claude?
Yes. Civic IQ has an MCP server that connects ChatGPT, Claude and other AI assistants to live Civic IQ data: open RFPs, pre-RFP signals from public meetings, awarded contracts and agency decision-makers across 100,000+ US public agencies. Add https://beta.mcp.civiciq.com/mcp as a connector (in ChatGPT under Settings > Apps & Connectors, in Claude under Settings > Connectors) and sign in with a free Civic IQ account at civiciq.com/mcp.
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Where can I find more RFPs from City of Norfolk?
All active and historical solicitations from City of Norfolk are tracked and searchable. As a city agency, City of Norfolk regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: government-project.s3.us-west-2.amazonaws.com/290264/86e98556-1658-443f-839f-..., government-project.s3.us-west-2.amazonaws.com/290264/29c0773a-7ef5-4b29-9640-..., government-project.s3.us-west-2.amaz. Review the full document from City of Norfolk for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Norfolk, VA. Review the full solicitation for detailed scope requirements.