City of Aurora - City of Aurora Ride Solution (C.A.R.S) Transportation Program - RFP #25-122 (2025)
City of Aurora cityCity · Aurora city, IL- Due
- Nov 14, 2025
- Deadline passed
- Posted
- Oct 29, 2025
- Contract term
- 1 year
- Primary contact
- Katrina Boatright
- (630) 256-3407
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THE 30-SECOND BRIEF
The City of Aurora is seeking proposals from qualified transportation providers to support the continued implementation of the City of Aurora Ride Solution (C.A.R.S.) Program for residents aged 60 and older and individuals living with disabilities. The program requires standard ambulatory curb-to-curb transportation and accessible mobility-assisted door-to-door transportation utilizing vehicles equipped with ramps, lifts, and securement systems. Services include demand-responsive or advanced reservation scheduling, private rides, and caregiver accompaniment across DuPage, Kane, Kendall, and Will Counties, with an expected volume of about 700 rides per month. The initial contract term is January 1, 2026 through December 31, 2026, with four optional one-year extensions. Submissions are due by November 14, 2025, with questions due November 6, 2025. Requirements include ADA compliance, performance and payment bonds, public liability and workers' compensation insurance, and compliance with FTA drug and alcohol testing regulations.
Standard Transportation Services (ambulatory), Accessible Transportation Services (mobility-assisted), Ride scheduling/calling, Ride ETA notification/reminders, Dispatch coordination calls, Ride monitoring and destination confirmation, Implementation fee
References & Experience (25 points, 31.3%), Project Approach (30 points, 37.5%), Operational Capacity (25 points, 31.3%), Cost Proposal (20 points, 100% of Phase 2)
SUMMARY
The City of Aurora is seeking proposals from qualified transportation providers to support the continued implementation of the City of Aurora Ride Solution (C.A.R.S.) Program for residents aged 60 and older and individuals living with disabilities.
The program requires standard ambulatory curb-to-curb transportation and accessible mobility-assisted door-to-door transportation utilizing vehicles equipped with ramps, lifts, and securement systems. Services include demand-responsive or advanced reservation scheduling, private rides, and caregiver accompaniment across DuPage, Kane, Kendall, and Will Counties, with an expected volume of about 700 rides per month. The initial contract term is January 1, 2026 through December 31, 2026, with four optional one-year extensions. Submissions are due by November 14, 2025, with questions due November 6, 2025. Requirements include ADA compliance, performance and payment bonds, public liability and workers' compensation insurance, and compliance with FTA drug and alcohol testing regulations.
EVALUATION CRITERIA
4- References & Experience (25 points, 31.3%)
- Project Approach (30 points, 37.5%)
- Operational Capacity (25 points, 31.3%)
- Cost Proposal (20 points, 100% of Phase 2)
REQUIRED DELIVERABLES
7- Standard Transportation Services (ambulatory)
- Accessible Transportation Services (mobility-assisted)
- Ride scheduling/calling
- Ride ETA notification/reminders
- Dispatch coordination calls
- Ride monitoring and destination confirmation
- Implementation fee
REQUIRED ATTACHMENTS
9- Cover Transmittal Letter
- Technical Proposal
- Cost Proposal
- COA Contact Information
- References
- Sub-Contractor List
- Eligibility confirmation
- Proposer's Certification
- Proposer's Tax Certification
- Submit to
- https://procurement.opengov.com/portal/aurorail
- Duration
- 12 months
- Scope location
- Aurora, IL
- Reported agency
- City of Aurora
Questions about this RFP
How do I respond to this RFP from City of Aurora city?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is November 14, 2025. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: https://procurement.opengov.com/portal/aurorail. For questions, contact Katrina Boatright.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including City of Aurora city in IL, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Katrina Boatright at (630) 256-3407. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: Standard Transportation Services (ambulatory), Accessible Transportation Services (mobility-assisted), Ride scheduling/calling, Ride ETA notification/reminders, Dispatch coordination calls, Ride monitoring and destination confirmation, Implementation fee. Proposals should clearly address how each deliverable will be met.
Can I search RFPs like this in ChatGPT or Claude?
Yes. Civic IQ has an MCP server that connects ChatGPT, Claude and other AI assistants to live Civic IQ data: open RFPs, pre-RFP signals from public meetings, awarded contracts and agency decision-makers across 100,000+ US public agencies. Add https://beta.mcp.civiciq.com/mcp as a connector (in ChatGPT under Settings > Apps & Connectors, in Claude under Settings > Connectors) and sign in with a free Civic IQ account at civiciq.com/mcp.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "References & Experience (25 points, 31.3%), Project Approach (30 points, 37.5%), Operational Capacity (25 points, 31.3%), Cost Proposal (20 points, 100% of Phase 2)" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from City of Aurora city?
All active and historical solicitations from City of Aurora city are tracked and searchable. As a city agency, City of Aurora city regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 1 year. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Cover Transmittal Letter, Technical Proposal, Cost Proposal, COA Contact Information, References, Sub-Contractor List, Eligibility confirmation, Proposer's Certification, Proposer's Tax Certification. Review the full document from City of Aurora city for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Aurora, IL. Review the full solicitation for detailed scope requirements.