TECHNOLOGYPENDING

Clarington to Procure Microsoft Dynamics 365 CRM via External Partner

Clarington will issue an RFP to procure Microsoft Dynamics 365 licenses and engage an implementation partner for a five-year CRM modernization project valued at $3.57 million. The solution will centralize service requests and retire legacy CRM tools.

Document date · January 1, 2026

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Motive logo
Veritone logo
TerraCycle logo
Cyvl logo
WithersRavenel logo
Derivita logo
Comcate logo
SafeTouch logo
IANS Research logo
Motive logo
Veritone logo
TerraCycle logo
Cyvl logo
WithersRavenel logo
Derivita logo
Comcate logo
SafeTouch logo
IANS Research logo
Motive logo
Veritone logo
TerraCycle logo
Cyvl logo
WithersRavenel logo
Derivita logo
Comcate logo
SafeTouch logo
IANS Research logo

Scope & details

The full contract record, as filed.

Contract amount
$3,568,549 (total estimated project cost over five years)
Contract type
TECHNOLOGY
Contract term
24-month implementation + 5 years maintenance/support/licensing
Renewal
Annual SaaS subscriptions require renewal after initial 5-year project horizon. Vendor contracts for configuration/implementation are for the initial roll-out period; maintenance may be handled through support agreements or new procurements.
Document type
Budget
Source document
Clarington 2026 Budget Update

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Frequently asked questions

Common questions about this contract, answered from the record.

Who was awarded the technology contract by Clarington village?

Microsoft Dynamics 365 was awarded this technology contract by Clarington village, as recorded on January 1, 2026. The contract value is $3,568,549 (total estimated project cost over five years).

How much is the Microsoft Dynamics 365 contract with Clarington village worth?

The Microsoft Dynamics 365 contract with Clarington village is valued at $3,568,549 (total estimated project cost over five years), covering technology work.

What type of contract is this?

This is a Technology contract, documented as a budget record.

Where was this contract approved?

This contract appears in Clarington 2026 Budget Update (Budget), dated January 1, 2026 from Clarington village. Civic IQ extracts contract records directly from agency meeting documents and solicitations.

What other contracts does Microsoft Dynamics 365 hold?

Microsoft Dynamics 365 may hold additional government contracts. View their full contract history, the agencies they serve, and total tracked spend on their Civic IQ vendor profile.

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What is Clarington village currently buying?

Explore Clarington village's vendors, signed contracts, and active RFPs on their Civic IQ agency profile.

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