Clarington to Procure Microsoft Dynamics CRM Implementation Partner

Clarington plans to procure an implementation partner for a $3.57 million Microsoft Dynamics 365 CRM project, with full rollout and support spanning five years. The system will unify resident service requests, replace disparate legacy tools, and modernize customer-facing operations. RFP process to identify vendor, with project delivery expected 2026–2028.

Document date · January 1, 2026

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Scope & details

The full contract record, as filed.

Contract amount

$3,568,549 (5-year total)

Contract type

TECHNOLOGY

Contract term

24-month implementation; 5-year license/support window (2026–2031)

Renewal date

2031-12-31

Renewal

Initial 5-year license and support. Future renewals will likely be required for ongoing software and maintenance.

Document type

Budget

Source document

Clarington 2026 Budget Update

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Other contracts from Microsoft Dynamics 365.

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Strathcona County AgendaPacket Priorities Committee Meeting 2026-09-22

ONGOING

Strathcona County, CanadaSep 21, 2026

Access Services Budget FY 2027

PENDING

Access Services, CaliforniaJul 1, 2026

Clarington 2026 Budget Update

APPROVED

Clarington village, Ohio$2,395,629 total project cost ($1,323,154 reserve funds spent in 2026; $1,072,475 in 2027)Jan 1, 2026

Clarington 2026 Budget Update

PENDING

Clarington village, Ohio$3,568,549 (total estimated project cost over five years)Jan 1, 2026

Clarington 2026 Budget Update

PENDING

Clarington village, Ohio$4,099,134 (ERP project total, spread across 2027–2029; $0 spent in 2026)Jan 1, 2026

Frequently asked questions

Common questions about this contract, answered from the record.

Who was awarded the technology contract by Clarington village?

Microsoft Dynamics 365 was awarded this technology contract by Clarington village, as recorded on January 1, 2026. The contract value is $3,568,549 (5-year total).

How much is the Microsoft Dynamics 365 contract with Clarington village worth?

The Microsoft Dynamics 365 contract with Clarington village is valued at $3,568,549 (5-year total), covering technology work.

What type of contract is this?

This is a Technology contract, documented as a budget record.

Where was this contract approved?

This contract appears in Clarington 2026 Budget Update (Budget), dated January 1, 2026 from Clarington village. Civic IQ extracts contract records directly from agency meeting documents and solicitations.

What other contracts does Microsoft Dynamics 365 hold?

Microsoft Dynamics 365 may hold additional government contracts. View their full contract history, the agencies they serve, and total tracked spend on their Civic IQ vendor profile.

View Microsoft Dynamics 365's profile

What is Clarington village currently buying?

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