Greenville County Inmate Telephone and Communication Services RFP #27025 (2026)
Greenville County, Greenville County, SC·County
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- Primary Contact
- Bob Brewer · (864) 467-7200
- Scope Location
- Greenville, SC
- Submission Address
- https://procurement.opengov.com/portal/greenvillecounty
SUMMARY
Greenville County, South Carolina is soliciting proposals through RFP #27025 for a comprehensive Inmate Telephone System (ITS) and related communication services for the Greenville County Detention Center. The facility consists of multiple units with an average daily population (ADP) of approximately 1,600 inmates, housing pretrial detainees, sentenced inmates, and individuals held for other agencies. The selected vendor will provide, install, operate, and maintain a turnkey inmate telephone and communication system meeting FCC regulatory requirements, featuring debit, collect, and free calling, automated PIN or biometric voice verification, real-time call detail record generation, monitoring, recording, and an investigative platform with a minimum 12-month retention. Additional required capabilities include correctional-grade tablets for educational, legal, religious, and entertainment programming, personal and legal mail scanning solutions, video visitation, and a digital inmate request and grievance platform. Proposals are due by October 9, 2026, at 3:00 pm, with inquiries due by September 30, 2026, at 5:00 pm. The project requires comprehensive insurance including general liability, professional liability, and cyber liability, with strict adherence to FCC rate caps and prohibitions on site commissions and ancillary service charges.
EVALUATION CRITERIA
Financial Proposal: 16.7%, Technical Solution and System Capabilities: 16.7%, Qualifications and Experience: 16.7%, Investigative and Security Features: 16.7%, Customer Service and Support: 16.7%, References: 16.7%
REQUIRED ATTACHMENTS
FCC Regulatory Compliance Certification, Insurance Certificate, COG Alt W-9
You're reading this because they made it public. Your competitor read the board minutes that named this project 6–18 months ago. We read those same minutes. Next time, read them first.
Work in government? Get Civic IQ free →Frequently asked questions
Common questions about this solicitation, answered from the record.
How do I respond to this RFP from Greenville County?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is October 9, 2026. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: https://procurement.opengov.com/portal/greenvillecounty. For questions, contact Bob Brewer.
What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Financial Proposal: 16.7%, Technical Solution and System Capabilities: 16.7%, Qualifications and Experience: 16.7%, Investigative and Security Features: 16.7%, Customer Service and Support: 16.7%, Ref..." Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Greenville County?
All active and historical solicitations from Greenville County are tracked and searchable. As a county agency, Greenville County regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
Is this solicitation still open for submissions?
Based on the posted deadline of October 9, 2026, this solicitation appears to still be accepting submissions. Deadlines may change through amendments or addenda, so always verify the current status directly with the issuing agency before preparing your response.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: FCC Regulatory Compliance Certification, Insurance Certificate, COG Alt W-9. Review the full document from Greenville County for the complete list.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Greenville County in SC, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Bob Brewer at (864) 467-7200. Questions and answers are typically shared with all prospective bidders.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Greenville, SC. Review the full solicitation for detailed scope requirements.
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