University of Michigan ServiceNow Licensing & Strategic Partner Services RFP-0012356-TECH-2026
University Of Michigan-Ann Arbor, Ann Arbor, MI·Higher Ed
- Reported Agency
- University of Michigan-Ann Arbor
- Primary Contact
- Jared Wacker · (734) 764-3664
- Contract Term
- 3 years
- Scope Location
- Ann Arbor, MI
- Submission Address
- [email protected]
SUMMARY
The University of Michigan seeks proposals for ServiceNow licensing, subscription management, and advisory services for Michigan Medicine. The contract includes an initial 3-year term with two 1-year renewals, due Sept. 4, 2026.
EVALUATION CRITERIA
Evaluation Criteria, Supplier Code of Conduct, Basic Terms and Conditions, HIPAA Compliance
REQUIRED DELIVERABLES
Licensing & Subscription Management, Advisory & Professional Services, Enterprise Expansion Support, Executive Summary, Project execution plan
REQUIRED ATTACHMENTS
Attachment F (Pricing SKUs), HECVAT v4
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Work in government? Get Civic IQ free →Frequently asked questions
Common questions about this solicitation, answered from the record.
How do I respond to this RFP from University Of Michigan-Ann Arbor?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is September 4, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: [email protected]. For questions, contact Jared Wacker.
What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Evaluation Criteria, Supplier Code of Conduct, Basic Terms and Conditions, HIPAA Compliance" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from University Of Michigan-Ann Arbor?
All active and historical solicitations from University Of Michigan-Ann Arbor are tracked and searchable. As a higher ed agency, University Of Michigan-Ann Arbor regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 3 years. Contract terms may include renewal options.
Is this solicitation still open for submissions?
Based on the posted deadline of September 4, 2026, this solicitation appears to still be accepting submissions. Deadlines may change through amendments or addenda, so always verify the current status directly with the issuing agency before preparing your response.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Attachment F (Pricing SKUs), HECVAT v4. Review the full document from University Of Michigan-Ann Arbor for the complete list.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including University Of Michigan-Ann Arbor in MI, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Jared Wacker at (734) 764-3664. Questions and answers are typically shared with all prospective bidders.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Ann Arbor, MI. Review the full solicitation for detailed scope requirements.
What are the key deliverables?
The solicitation specifies the following deliverables: Licensing & Subscription Management, Advisory & Professional Services, Enterprise Expansion Support, Executive Summary, Project execution plan. Proposals should clearly address how each deliverable will be met.
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