Laketran Phone and Telecommunications System Replacement RFP #2605-01 - 2026
Lake Regional Transit Authority (Laketran)Public Authority · Grand River, OH- Due
- Sep 23, 2026
- Deadline passed
- Posted
- Aug 26, 2026
- Primary contact
- Renée Ramsey
- (440) 350-1010
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THE 30-SECOND BRIEF
Laketran seeks qualified firms to design, configure, and deploy a unified, comprehensive Voice over Internet Protocol (VoIP) phone system to support the operations of Laketran and Geauga Transit, including call centers and dispatch centers supporting 155 users. The project requires an enterprise-grade, hybrid unified system with integrated call recording, live monitoring, CTI integration, and multi-site support across Lake County and Geauga County, Ohio. Technical proposals are due by 12:00 PM on September 23, 2026, with a pre-proposal conference scheduled for September 8, 2026. This is step one of a two-step competitive bidding process focusing on technical capabilities, followed by a second step for short-listed firms to submit pricing.
Proposed Software Solution - technical proposal is detailed and complete, 40; Implementation and Management, 25; Experience and Qualifications of the firm, 15; References and Past Performance, 15; Quality of Proposal Content, 5
SUMMARY
Laketran seeks qualified firms to design, configure, and deploy a unified, comprehensive Voice over Internet Protocol (VoIP) phone system to support the operations of Laketran and Geauga Transit, including call centers and dispatch centers supporting 155 users.
The project requires an enterprise-grade, hybrid unified system with integrated call recording, live monitoring, CTI integration, and multi-site support across Lake County and Geauga County, Ohio. Technical proposals are due by 12:00 PM on September 23, 2026, with a pre-proposal conference scheduled for September 8, 2026. This is step one of a two-step competitive bidding process focusing on technical capabilities, followed by a second step for short-listed firms to submit pricing.
EVALUATION CRITERIA
5- Proposed Software Solution - technical proposal is detailed and complete, 40
- Implementation and Management, 25
- Experience and Qualifications of the firm, 15
- References and Past Performance, 15
- Quality of Proposal Content, 5
REQUIRED ATTACHMENTS
17- Acknowledgement of Addenda
- Attachment B - Contact Information and References
- Attachment C - Lobbying Form
- Attachment D - Debarment Form
- Attachment E - Standard Project Assurances
- Attachment F - Non-Collusion Form
- Attachment G - Delinquent Personal Property Form
- Attachment I - Bidder Registration Form
- Proposed Subcontractors
- Attachment N – Fair Labor Standards Act
- Attachment 1 - Vendor Operational & SLA Questionnaire
- Attachment 2 - IVR
- Call Recording
- & Monitoring Technical Questionnaire
- W-9
- Certificate of Insurance
- Proposal
- Submit to
- [email protected] or 555 Lakeshore Boulevard, Painesville Township, Ohio 44077
- Scope location
- Painesville, OH
- Reported agency
- Laketran
Questions about this RFP
How do I respond to this RFP from Lake Regional Transit Authority (Laketran)?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is September 23, 2026. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: [email protected] or 555 Lakeshore Boulevard, Painesville Township, Ohio 44077. For questions, contact Renée Ramsey.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Lake Regional Transit Authority (Laketran) in OH, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Renée Ramsey at (440) 350-1010. Questions and answers are typically shared with all prospective bidders.
Can I search RFPs like this in ChatGPT or Claude?
Yes. Civic IQ has an MCP server that connects ChatGPT, Claude and other AI assistants to live Civic IQ data: open RFPs, pre-RFP signals from public meetings, awarded contracts and agency decision-makers across 100,000+ US public agencies. Add https://beta.mcp.civiciq.com/mcp as a connector (in ChatGPT under Settings > Apps & Connectors, in Claude under Settings > Connectors) and sign in with a free Civic IQ account at civiciq.com/mcp.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Proposed Software Solution - technical proposal is detailed and complete, 40; Implementation and Management, 25; Experience and Qualifications of the firm, 15; References and Past Performance, 15; Qua..." Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Lake Regional Transit Authority (Laketran)?
All active and historical solicitations from Lake Regional Transit Authority (Laketran) are tracked and searchable. As a public authority agency, Lake Regional Transit Authority (Laketran) regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Acknowledgement of Addenda, Attachment B - Contact Information and References, Attachment C - Lobbying Form, Attachment D - Debarment Form, Attachment E - Standard Project Assurances, Attachment F - N. Review the full document from Lake Regional Transit Authority (Laketran) for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Painesville, OH. Review the full solicitation for detailed scope requirements.