Kissimmee Utility Authority Customer Satisfaction Survey Services RFQ 26-019-SN
Kissimmee Utility Authority, FL·Utility District
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- Primary Contact
- Sheila Hernandez
- Submission Address
- [email protected]
SUMMARY
Kissimmee Utility Authority (KUA) is soliciting quotes under RFQ 26-019-SN for Customer Satisfaction Survey Services. The selected vendor will conduct surveys for both Residential and Commercial & Industrial (C&I) customers to gauge satisfaction levels. Relevant NIGP codes include Business Research Services (956-5), Analytical Studies and Surveys (918-12), and Public Opinion Surveys (961-60). The procurement involves a price sheet (Exhibit B) and has seen multiple addenda. Quotes must be submitted to Sheila Hernandez at [email protected] by the deadline of February 13, 2026.
REQUIRED ATTACHMENTS
Exhibit B - RFQ 26-019-SN Customer Satisfaction Survey Services Price Sheet
This was decided in a budget meeting long before the RFP was public. Civic IQ had it then. The next one doesn't have to get away.
Work in government? Get Civic IQ free →Frequently asked questions
Common questions about this solicitation, answered from the record.
How do I respond to this RFQ from Kissimmee Utility Authority?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is February 13, 2026. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: [email protected]. For questions, contact Sheila Hernandez.
Where can I find more RFPs from Kissimmee Utility Authority?
All active and historical solicitations from Kissimmee Utility Authority are tracked and searchable. As a utility district agency, Kissimmee Utility Authority regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFQ?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Exhibit B - RFQ 26-019-SN Customer Satisfaction Survey Services Price Sheet. Review the full document from Kissimmee Utility Authority for the complete list.
Can small businesses or minority-owned firms bid on this RFQ?
Most government agencies, including Kissimmee Utility Authority in FL, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFQ submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Sheila Hernandez. Questions and answers are typically shared with all prospective bidders.
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