Chicago Housing Authority Call Center Modernization & Migration Consultant ITS 91841 (2026)
Chicago Housing AuthorityLocal Housing Authority · Chicago, IL- Due
- Oct 21, 2026
- 4 days left
- Posted
- Oct 7, 2026
- Contract term
- 1 year
- Primary contact
- Raymond Adams
Know who Chicago Housing Authority buys from before you write a word.
Every vendor contract, renewal date and decision maker at this agency, in one place.
Set up in 30 seconds · No credit card
THE 30-SECOND BRIEF
Chicago Housing Authority (CHA) is seeking a qualified consultant for the modernization and migration of its legacy call center into a fully integrated, cloud-enabled Webex Contact Center under solicitation ITS 91841. The scope of work includes Webex Calling migration, upgrading Cisco Unified Communications Manager (CUCM) to UCM Cloud via local gateway or SIP trunking, dial plan and DID range migration, Webex Contact Center enablement with omnichannel support, Microsoft 365/SMTP integration, 2Ring and Finesse integration, network infrastructure configuration, documentation, knowledge transfer, and Level 3 operational support. The project requires onsite work at 60 E. Van Buren, Chicago, IL, with an expected project time of 9 months (1,440 hours). Quotes are due by October 21, 2026, at 1:00 PM CT, submitted to Raymond Adams at [email protected]. The base performance period is 12 months with a projected start date of October 26, 2026.
Webex Calling configuration, Webex Contact Center configuration, Verified DID migration, Verified agent and supervisor setup, Successful integration with Microsoft email services, End-to-end test plan execution and results, Configuration files and scripts, Administrator and runbook guides, Contact center flow maps and queue configuration documents, SOPs for continued maintenance and support, Training sessions, Training materials and guides, Knowledge transfer confirmation
SUMMARY
Chicago Housing Authority (CHA) is seeking a qualified consultant for the modernization and migration of its legacy call center into a fully integrated, cloud-enabled Webex Contact Center under solicitation ITS 91841.
The scope of work includes Webex Calling migration, upgrading Cisco Unified Communications Manager (CUCM) to UCM Cloud via local gateway or SIP trunking, dial plan and DID range migration, Webex Contact Center enablement with omnichannel support, Microsoft 365/SMTP integration, 2Ring and Finesse integration, network infrastructure configuration, documentation, knowledge transfer, and Level 3 operational support. The project requires onsite work at 60 E. Van Buren, Chicago, IL, with an expected project time of 9 months (1,440 hours). Quotes are due by October 21, 2026, at 1:00 PM CT, submitted to Raymond Adams at [email protected]. The base performance period is 12 months with a projected start date of October 26, 2026.
REQUIRED DELIVERABLES
13- Webex Calling configuration
- Webex Contact Center configuration
- Verified DID migration
- Verified agent and supervisor setup
- Successful integration with Microsoft email services
- End-to-end test plan execution and results
- Configuration files and scripts
- Administrator and runbook guides
- Contact center flow maps and queue configuration documents
- SOPs for continued maintenance and support
- Training sessions
- Training materials and guides
- Knowledge transfer confirmation
REQUIRED ATTACHMENTS
8- Utilization Plan
- Compliance Certification Form
- Contractors Affidavit
- Economic Disclosure Statement Form
- HUD-50071 - Certification of Payments to Influence Federal Transactions
- HUD 5369-A Representations
- Certifications and Other Statements of Bidders
- Required Insurance Certificate
- Submit to
- [email protected]
- Duration
- 12 months
- Scope location
- Chicago, IL
Questions about this RFP
How do I respond to this Quote from Chicago Housing Authority?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is October 21, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: [email protected]. For questions, contact Raymond Adams.
Can small businesses or minority-owned firms bid on this Quote?
Most government agencies, including Chicago Housing Authority in IL, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the Quote submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Raymond Adams. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: Webex Calling configuration, Webex Contact Center configuration, Verified DID migration, Verified agent and supervisor setup, Successful integration with Microsoft email services, End-to-end test plan execution and results, Configuration files and scripts, Administrator and runbook guides, Contact c. Proposals should clearly address how each deliverable will be met.
Can I search Quotes like this in ChatGPT or Claude?
Yes. Civic IQ has an MCP server that connects ChatGPT, Claude and other AI assistants to live Civic IQ data: open RFPs, pre-RFP signals from public meetings, awarded contracts and agency decision-makers across 100,000+ US public agencies. Add https://beta.mcp.civiciq.com/mcp as a connector (in ChatGPT under Settings > Apps & Connectors, in Claude under Settings > Connectors) and sign in with a free Civic IQ account at civiciq.com/mcp.
Show 5 more questions
Where can I find more RFPs from Chicago Housing Authority?
All active and historical solicitations from Chicago Housing Authority are tracked and searchable. As a local housing authority agency, Chicago Housing Authority regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 1 year. Contract terms may include renewal options.
Is this solicitation still open for submissions?
Based on the posted deadline of October 21, 2026, this solicitation appears to still be accepting submissions. Deadlines may change through amendments or addenda, so always verify the current status directly with the issuing agency before preparing your response.
What documents are required to bid on this Quote?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Utilization Plan, Compliance Certification Form, Contractors Affidavit, Economic Disclosure Statement Form, HUD-50071 - Certification of Payments to Influence Federal Transactions, HUD 5369-A Represen. Review the full document from Chicago Housing Authority for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Chicago, IL. Review the full solicitation for detailed scope requirements.