Michigan Extends NICE inContact Cloud Services Contract | Michigan Department of Technology, Management and Budget|Historical Records Advisory Board | NICE INCONTACT

Scope & details

The full contract record, as filed.

Contract amount

$8,000,000.00 amendment; $85,714,071.91 new total

Contract type

TECHNOLOGY

Contract term

FY26-FY27

Renewal date

2027-09-30

Renewal

Contract extended by two days.

Document type

Agenda

Source document

Michigan State Administrative Board Agenda September 29, 2026

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Michigan State Administrative Board Agenda Packet 2026-09-29

EXTENDED

Michigan Department of Technology, Management and Budget|Administrative Board, Michigan$8,000,000.00 amendment; new total $85,714,071.91Sep 29, 2026

state_administrative_board_agenda_november_4_2025.pdf

AMENDED

Michigan Department of Treasury, Michigan$10,000,000.00Nov 4, 2025

state_administrative_board_agenda_april_22_2025.pdf

AMENDED

Michigan Department of Treasury, Michigan$8,000,000.00 Amendment, new total $67,714,071.91Apr 22, 2025

information_technology_investment_fund_report_fy20.pdf

ONGOING

Michigan Department of Treasury, MichiganDec 31, 2024

state_administrative_board_agenda_august_6_2024.pdf

AMENDED

Michigan Department of Treasury, Michigan$7,028,855.00 (amendment), $59,575,571.91 totalAug 6, 2024

Frequently asked questions

Common questions about this contract, answered from the record.

Who was awarded the technology contract by Michigan Department of Technology, Management and Budget|Historical Records Advisory Board?

Nice Incontact was awarded this technology contract by Michigan Department of Technology, Management and Budget|Historical Records Advisory Board, as recorded on September 26, 2026. The contract value is $8,000,000.00 amendment; $85,714,071.91 new total.

How much is the Nice Incontact contract with Michigan Department of Technology, Management and Budget|Historical Records Advisory Board worth?

The Nice Incontact contract with Michigan Department of Technology, Management and Budget|Historical Records Advisory Board is valued at $8,000,000.00 amendment; $85,714,071.91 new total, covering technology work.

What type of contract is this?

This is a Technology contract, documented as a agenda record.

Where was this contract approved?

This contract appears in Michigan State Administrative Board Agenda September 29, 2026 (Agenda), dated September 26, 2026 from Michigan Department of Technology, Management and Budget|Historical Records Advisory Board. Civic IQ extracts contract records directly from agency meeting documents and solicitations.

What other contracts does Nice Incontact hold?

Nice Incontact may hold additional government contracts. View their full contract history, the agencies they serve, and total tracked spend on their Civic IQ vendor profile.

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What is Michigan Department of Technology, Management and Budget|Historical Records Advisory Board currently buying?

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