State Contact Center Cloud Services Contract Amended | Michigan Department of Treasury | NICE INCONTACT

Scope & details

The full contract record, as filed.

Contract amount

$10,000,000.00

Contract type

TECHNOLOGY

Contract term

FY26

Renewal date

2026-09-30

Renewal

Amendment; contract total $77,714,071.91.

Document type

Agenda

Source document

state_administrative_board_agenda_november_4_2025.pdf

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Michigan State Administrative Board Agenda Packet 2026-09-29

EXTENDED

Michigan Department of Technology, Management and Budget|Administrative Board, Michigan$8,000,000.00 amendment; new total $85,714,071.91Sep 29, 2026

Michigan State Administrative Board Agenda September 29, 2026

EXTENDED

Michigan Department of Technology, Management and Budget|Historical Records Advisory Board, Michigan$8,000,000.00 amendment; $85,714,071.91 new totalSep 26, 2026

state_administrative_board_agenda_april_22_2025.pdf

AMENDED

Michigan Department of Treasury, Michigan$8,000,000.00 Amendment, new total $67,714,071.91Apr 22, 2025

information_technology_investment_fund_report_fy20.pdf

ONGOING

Michigan Department of Treasury, MichiganDec 31, 2024

state_administrative_board_agenda_august_6_2024.pdf

AMENDED

Michigan Department of Treasury, Michigan$7,028,855.00 (amendment), $59,575,571.91 totalAug 6, 2024

Frequently asked questions

Common questions about this contract, answered from the record.

Who was awarded the technology contract by Michigan Department of Treasury?

Nice Incontact was awarded this technology contract by Michigan Department of Treasury, as recorded on November 4, 2025. The contract value is $10,000,000.00.

How much is the Nice Incontact contract with Michigan Department of Treasury worth?

The Nice Incontact contract with Michigan Department of Treasury is valued at $10,000,000.00, covering technology work.

What type of contract is this?

This is a Technology contract, documented as a agenda record.

Where was this contract approved?

This contract appears in state_administrative_board_agenda_november_4_2025.pdf (Agenda), dated November 4, 2025 from Michigan Department of Treasury. Civic IQ extracts contract records directly from agency meeting documents and solicitations.

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