Juniper Provides Replacement Router and SLA Support for GCET Outage
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Description
GCET responded to a major internet outage by engaging Juniper through its Service Level Agreement to replace and troubleshoot a critical router. Juniper provided overnight shipping and support as part of ongoing technology maintenance.
Contract Details
Vendor
JUNIPER
Agency
City of Greenfield, MA
Contract Type
EQUIPMENT
Document Date
February 25, 2026
Renewal Info
GCET has insurance on both main routers with Juniper; Juniper continues to provide support and hardware as needed under SLA terms.
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