Village of Indian Head Park - Request for Proposal For Managed Information Technology Services 2026
- Due
- Aug 12, 2026
- Deadline passed
- Posted
- Jul 13, 2026
- Contract term
- 3 years
- Primary contact
- Steven Weatherford
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THE 30-SECOND BRIEF
The Village of Indian Head Park seeks proposals from qualified Managed Information Technology Service Providers to deliver comprehensive managed IT services, infrastructure management, cybersecurity, backup and disaster recovery, and help desk support. The selected vendor will serve as the primary technology partner supporting municipal operations, administration, finance, public works, and the 24/7 Police Department. Key requirements include 24/7 emergency support, hybrid cloud environments, CJIS compliance, network security, and proactive IT strategy. The initial contract term is three years with three optional one-year renewal terms. Proposals are due by August 12, 2026.
General Requirements The Village seeks proposals from experienced Managed Information Technology Service Providers with demonstrated success supporting municipal governments, public safety agencies, and organizations of similar size and complexity. The successful proposer shall possess the technical expertise, staffing resources, financial stability, and organizational capacity necessary to provide comprehensive managed IT services throughout the term of the agreement. The proposal shall clearly demonstrate the proposer's qualifications, experience, service delivery model, and ability to meet the requirements of this Request for Proposals. Minimum Qualifications At a minimum, proposers shall meet the following qualifications: A minimum of five (5) years providing managed IT services. A minimum of five (5) municipal clients currently under managed services agreements. Experience supporting Illinois local government organizations is preferred. Experience supporting law enforcement agencies or other public safety organizations is highly desirable. Demonstrated experience supporting cloud-based and hybrid technology environments. Demonstrated experience providing cybersecurity services as part of a managed services program. Sufficient staffing to provide onsite and remote support. Ability to provide emergency response services on a 24-hour, seven-day-per-week basis. Failure to meet these minimum qualifications may result in disqualification. Cybersecurity Requirements The proposer should have a minimum of the following requirements: Cyber liability insurance (minimum $5 million) 24/7 Security Operations Center (SOC) CJIS experience Microsoft, Cisco, Fortinet, or equivalent certifications At least five municipal managed IT clients At least three Illinois municipal references Documented incident response capability Annual independent security assessment of the proposer’s own environment
Firm Qualifications and Municipal Experience 20%, Technical Approach and Scope of Services 20%, Cybersecurity Capabilities 15%, Staffing Plan and Service Delivery Model 15%, Pricing and Overall Value 20%, References and Past Performance 5%, Transition Plan and Implementation Approach 5%
SUMMARY
The Village of Indian Head Park seeks proposals from qualified Managed Information Technology Service Providers to deliver comprehensive managed IT services, infrastructure management, cybersecurity, backup and disaster recovery, and help desk support.
The selected vendor will serve as the primary technology partner supporting municipal operations, administration, finance, public works, and the 24/7 Police Department. Key requirements include 24/7 emergency support, hybrid cloud environments, CJIS compliance, network security, and proactive IT strategy. The initial contract term is three years with three optional one-year renewal terms. Proposals are due by August 12, 2026.
EVALUATION CRITERIA
7- Firm Qualifications and Municipal Experience 20%
- Technical Approach and Scope of Services 20%
- Cybersecurity Capabilities 15%
- Staffing Plan and Service Delivery Model 15%
- Pricing and Overall Value 20%
- References and Past Performance 5%
- Transition Plan and Implementation Approach 5%
REQUIRED DELIVERABLES
General Requirements The Village seeks proposals from experienced Managed Information Technology Service Providers with demonstrated success supporting municipal governments, public safety agencies, and organizations of similar size and complexity. The successful proposer shall possess the technical expertise, staffing resources, financial stability, and organizational capacity necessary to provide comprehensive managed IT services throughout the term of the agreement. The proposal shall clearly demonstrate the proposer's qualifications, experience, service delivery model, and ability to meet the requirements of this Request for Proposals. Minimum Qualifications At a minimum, proposers shall meet the following qualifications: A minimum of five (5) years providing managed IT services. A minimum of five (5) municipal clients currently under managed services agreements. Experience supporting Illinois local government organizations is preferred. Experience supporting law enforcement agencies or other public safety organizations is highly desirable. Demonstrated experience supporting cloud-based and hybrid technology environments. Demonstrated experience providing cybersecurity services as part of a managed services program. Sufficient staffing to provide onsite and remote support. Ability to provide emergency response services on a 24-hour, seven-day-per-week basis. Failure to meet these minimum qualifications may result in disqualification. Cybersecurity Requirements The proposer should have a minimum of the following requirements: Cyber liability insurance (minimum $5 million) 24/7 Security Operations Center (SOC) CJIS experience Microsoft, Cisco, Fortinet, or equivalent certifications At least five municipal managed IT clients At least three Illinois municipal references Documented incident response capability Annual independent security assessment of the proposer’s own environment
REQUIRED ATTACHMENTS
7- Cover letter
- Proposal certification
- Non-Collusion Affidavit
- Conflict of Interest Disclosure
- Litigation Disclosure
- Insurance Certification
- Cybersecurity Questionnaire
- Submit to
- 201 Acacia Drive, Indian Head Park, Illinois 60525 | [email protected]
- Duration
- 36 months
- Scope location
- Indian Head Park, IL
- Reported agency
- Village of Indian Head Park
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Questions about this RFP
How do I respond to this RFP from Indian Head Park village?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is August 12, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: 201 Acacia Drive, Indian Head Park, Illinois 60525 | [email protected]. For questions, contact Steven Weatherford.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Indian Head Park village in IL, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Steven Weatherford. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: General Requirements The Village seeks proposals from experienced Managed Information Technology Service Providers with demonstrated success supporting municipal governments, public safety agencies, and organizations of similar size and complexity. The successful proposer shall possess the technical. Proposals should clearly address how each deliverable will be met.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Firm Qualifications and Municipal Experience 20%, Technical Approach and Scope of Services 20%, Cybersecurity Capabilities 15%, Staffing Plan and Service Delivery Model 15%, Pricing and Overall Value..." Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Indian Head Park village?
All active and historical solicitations from Indian Head Park village are tracked and searchable. As a city agency, Indian Head Park village regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 3 years. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Cover letter, Proposal certification, Non-Collusion Affidavit, Conflict of Interest Disclosure, Litigation Disclosure, Insurance Certification, Cybersecurity Questionnaire. Review the full document from Indian Head Park village for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Indian Head Park, IL. Review the full solicitation for detailed scope requirements.