The Citadel Payment Processing, One Card, and POS Solution RFP 27007-CC 2026
Citadel Military College Of South CarolinaHigher Ed · Charleston, SC- Due
- Nov 4, 2026
- 19 days left
- Posted
- Sep 28, 2026
- Duration
- 84 months
- Primary contact
- Caroline Connolly
- (843) 953-2737
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THE 30-SECOND BRIEF
The Citadel is seeking proposals for a comprehensive, secure, and integrated payment processing, One Card, and point-of-sale (POS) solution for the College. The solution must integrate with existing Ellucian Banner ERP and support student account payments, credit and debit card transactions, ACH/eCheck payments, 529 payments, electronic refunds, payment plans, One Card transactions, and departmental e-commerce activities. Current campus POS environments include Chick-fil-A, Starbucks, Valor Café, Seaboard Café, Post Office, Barber Shop, The Alley, Laundry Services, Cadet Store, and Tailor Shop. The initial contract term is for three years with four one-year renewal options, up to a maximum of seven years. Proposals are due by November 4, 2026, at 2:00 PM EST, following a mandatory pre-proposal conference on October 19, 2026.
Seven (7) POS systems for food-service operations, Four (4) kitchen display systems/monitors/touch bars, One (1) Barber Shop POS system with appointment-scheduling functionality, Two (2) tablet-based POS systems for the Post Office, Five (5) One Card transaction devices
Technical Solution and Integration 25 Points, Functionality and User Experience 20 Points, Implementation, Customer Support and Service 15 Points, Qualifications and Experience 10 Points, Cost Proposal 15 Points, Live System Demonstration 15 Points
SUMMARY
The Citadel is seeking proposals for a comprehensive, secure, and integrated payment processing, One Card, and point-of-sale (POS) solution for the College.
The solution must integrate with existing Ellucian Banner ERP and support student account payments, credit and debit card transactions, ACH/eCheck payments, 529 payments, electronic refunds, payment plans, One Card transactions, and departmental e-commerce activities. Current campus POS environments include Chick-fil-A, Starbucks, Valor Café, Seaboard Café, Post Office, Barber Shop, The Alley, Laundry Services, Cadet Store, and Tailor Shop. The initial contract term is for three years with four one-year renewal options, up to a maximum of seven years. Proposals are due by November 4, 2026, at 2:00 PM EST, following a mandatory pre-proposal conference on October 19, 2026.
EVALUATION CRITERIA
7- Technical Solution and Integration 25 Points
- Functionality and User Experience 20 Points
- Implementation
- Customer Support and Service 15 Points
- Qualifications and Experience 10 Points
- Cost Proposal 15 Points
- Live System Demonstration 15 Points
REQUIRED DELIVERABLES
Seven (7) POS systems for food-service operations, Four (4) kitchen display systems/monitors/touch bars, One (1) Barber Shop POS system with appointment-scheduling functionality, Two (2) tablet-based POS systems for the Post Office, Five (5) One Card transaction devices
REQUIRED ATTACHMENTS
5- Signed Cover Page
- Page Two
- Insurance summary
- Risk Analysis
- Service Provider Security Assessment Questionnaire (SPSAQ)
- Submit to
- 3 Lee Avenue, Bond Hall, 2nd Floor, Suite 244, Charleston, SC 29409
- Scope location
- Charleston, SC
- Reported agency
- The Citadel
Questions about this RFP
How do I respond to this RFP from Citadel Military College Of South Carolina?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is November 4, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: 3 Lee Avenue, Bond Hall, 2nd Floor, Suite 244, Charleston, SC 29409. For questions, contact Caroline Connolly.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Citadel Military College Of South Carolina in SC, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Caroline Connolly at (843) 953-2737. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: Seven (7) POS systems for food-service operations, Four (4) kitchen display systems/monitors/touch bars, One (1) Barber Shop POS system with appointment-scheduling functionality, Two (2) tablet-based POS systems for the Post Office, Five (5) One Card transaction devices. Proposals should clearly address how each deliverable will be met.
Can I search RFPs like this in ChatGPT or Claude?
Yes. Civic IQ has an MCP server that connects ChatGPT, Claude and other AI assistants to live Civic IQ data: open RFPs, pre-RFP signals from public meetings, awarded contracts and agency decision-makers across 100,000+ US public agencies. Add https://beta.mcp.civiciq.com/mcp as a connector (in ChatGPT under Settings > Apps & Connectors, in Claude under Settings > Connectors) and sign in with a free Civic IQ account at civiciq.com/mcp.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Technical Solution and Integration 25 Points, Functionality and User Experience 20 Points, Implementation, Customer Support and Service 15 Points, Qualifications and Experience 10 Points, Cost Proposa..." Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Citadel Military College Of South Carolina?
All active and historical solicitations from Citadel Military College Of South Carolina are tracked and searchable. As a higher ed agency, Citadel Military College Of South Carolina regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 84 months. Contract terms may include renewal options.
Is this solicitation still open for submissions?
Based on the posted deadline of November 4, 2026, this solicitation appears to still be accepting submissions. Deadlines may change through amendments or addenda, so always verify the current status directly with the issuing agency before preparing your response.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Signed Cover Page, Page Two, Insurance summary, Risk Analysis, Service Provider Security Assessment Questionnaire (SPSAQ). Review the full document from Citadel Military College Of South Carolina for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Charleston, SC. Review the full solicitation for detailed scope requirements.