Lone Star College System Microsoft Unified Support RFP 26-08-02 Addendum 5 - Microsoft Unified Support
- Due
- Sep 23, 2026
- Deadline passed
- Posted
- Aug 12, 2026
- Contract term
- 3 years
- Primary contact
- Clavelia Martin
- (832) 813-6723
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THE 30-SECOND BRIEF
The Lone Star College System is seeking proposals for Microsoft Unified Support and Unified Proactive Services Add-on for Enterprise Modern Work for a three-year contract term. The scope includes enterprise advisory support hours, enterprise Azure problem resolution hours, enterprise problem resolution hours, enterprise on-demand assessments, enterprise on-demand education, access to the enterprise online support portal, enterprise reactive support management, enterprise service delivery management, enterprise webcasts, reactive enabled contacts, on-demand assessment setup and configuration services up to 100 units per annual period, and one onsite visit during each annual period at the University Park Campus. Vendors must submit proposals via the Ion Wave eBidding system by September 23, 2026, at 3:00 PM CT. Questions were due by August 26, 2026. Required submissions include Form W-9 and Certificate of Interested Parties Form 1295. Evaluation criteria include purchase price (50 points), quality of goods/services (20 points), reputation (10 points), extent to which needs are met (15 points), and total long-term cost (5 points).
Purchase price (50), Quality of the Bidder's goods or services (20), Extent to which the goods or services meet the needs of The System (15), Reputation of the Bidder or the Bidder's goods or services (10), Total long-term cost to The System to acquire the goods or services (5)
SUMMARY
The Lone Star College System is seeking proposals for Microsoft Unified Support and Unified Proactive Services Add-on for Enterprise Modern Work for a three-year contract term.
The scope includes enterprise advisory support hours, enterprise Azure problem resolution hours, enterprise problem resolution hours, enterprise on-demand assessments, enterprise on-demand education, access to the enterprise online support portal, enterprise reactive support management, enterprise service delivery management, enterprise webcasts, reactive enabled contacts, on-demand assessment setup and configuration services up to 100 units per annual period, and one onsite visit during each annual period at the University Park Campus. Vendors must submit proposals via the Ion Wave eBidding system by September 23, 2026, at 3:00 PM CT. Questions were due by August 26, 2026. Required submissions include Form W-9 and Certificate of Interested Parties Form 1295. Evaluation criteria include purchase price (50 points), quality of goods/services (20 points), reputation (10 points), extent to which needs are met (15 points), and total long-term cost (5 points).
EVALUATION CRITERIA
Purchase price (50), Quality of the Bidder's goods or services (20), Extent to which the goods or services meet the needs of The System (15), Reputation of the Bidder or the Bidder's goods or services (10), Total long-term cost to The System to acquire the goods or services (5)
REQUIRED ATTACHMENTS
4- W-9 Form
- Certificate of Interested Parties Form 1295
- Tariff Documentation
- Insurance Certificate
- Submit to
- https://lonestar.ionwave.net/
- Scope location
- The Woodlands, TX
Questions about this RFP
How do I respond to this RFP from Lone Star College System?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is September 23, 2026. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: https://lonestar.ionwave.net/. For questions, contact Clavelia Martin.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Lone Star College System in TX, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Clavelia Martin at (832) 813-6723. Questions and answers are typically shared with all prospective bidders.
Can I search RFPs like this in ChatGPT or Claude?
Yes. Civic IQ has an MCP server that connects ChatGPT, Claude and other AI assistants to live Civic IQ data: open RFPs, pre-RFP signals from public meetings, awarded contracts and agency decision-makers across 100,000+ US public agencies. Add https://beta.mcp.civiciq.com/mcp as a connector (in ChatGPT under Settings > Apps & Connectors, in Claude under Settings > Connectors) and sign in with a free Civic IQ account at civiciq.com/mcp.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Purchase price (50), Quality of the Bidder's goods or services (20), Extent to which the goods or services meet the needs of The System (15), Reputation of the Bidder or the Bidder's goods or services..." Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Lone Star College System?
All active and historical solicitations from Lone Star College System are tracked and searchable. As a higher ed agency, Lone Star College System regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 3 years. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: W-9 Form, Certificate of Interested Parties Form 1295, Tariff Documentation, Insurance Certificate. Review the full document from Lone Star College System for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: The Woodlands, TX. Review the full solicitation for detailed scope requirements.