Lone Star College System Microsoft Unified Support RFP 26-08-02 2026
Lone Star College SystemHigher Ed · The Woodlands, TX- Due
- Sep 7, 2026
- Deadline passed
- Posted
- Aug 12, 2026
- Contract term
- 3 years
- Primary contact
- Clavelia Martin
- (832) 813-6723
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THE 30-SECOND BRIEF
The Lone Star College System (LSCS) is soliciting proposals for Microsoft Unified Support services under RFP 26-08-02. The scope includes continuous enterprise support, advisory assistance, Azure problem resolution, on-demand assessments and education, service delivery management, and a proactive services add-on for Enterprise Modern Work. The contract term is for three years, beginning May 28, 2027. Evaluation is based on purchase price (50 points), quality of goods/services (20 points), and meeting system needs (15 points). Proposals must be submitted electronically via the Ion Wave eBidding system by September 7, 2026, at 3:00 PM CT. A question deadline is set for August 26, 2026.
Official renewal quote, License entitlement documentation, Support contract escalation documentation, Updated support agreement, Confirmation of support SLAs
Purchase price (50), Reputation (10), Quality (20), Meeting needs (15), Long-term cost (5)
SUMMARY
The Lone Star College System (LSCS) is soliciting proposals for Microsoft Unified Support services under RFP 26-08-02.
The scope includes continuous enterprise support, advisory assistance, Azure problem resolution, on-demand assessments and education, service delivery management, and a proactive services add-on for Enterprise Modern Work. The contract term is for three years, beginning May 28, 2027. Evaluation is based on purchase price (50 points), quality of goods/services (20 points), and meeting system needs (15 points). Proposals must be submitted electronically via the Ion Wave eBidding system by September 7, 2026, at 3:00 PM CT. A question deadline is set for August 26, 2026.
EVALUATION CRITERIA
REQUIRED DELIVERABLES
5- Official renewal quote
- License entitlement documentation
- Support contract escalation documentation
- Updated support agreement
- Confirmation of support SLAs
REQUIRED ATTACHMENTS
5- W-9 Form
- Certificate of Interested Parties Form 1295
- Services and SKU Requirements
- Tariff Documentation
- Conflict of Interest Questionnaire
- Submit to
- Ion Wave eBidding system
- Scope location
- The Woodlands, TX
Questions about this RFP
How do I respond to this RFP from Lone Star College System?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is September 7, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: Ion Wave eBidding system. For questions, contact Clavelia Martin.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Lone Star College System in TX, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Clavelia Martin at (832) 813-6723. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: Official renewal quote, License entitlement documentation, Support contract escalation documentation, Updated support agreement, Confirmation of support SLAs. Proposals should clearly address how each deliverable will be met.
Can I search RFPs like this in ChatGPT or Claude?
Yes. Civic IQ has an MCP server that connects ChatGPT, Claude and other AI assistants to live Civic IQ data: open RFPs, pre-RFP signals from public meetings, awarded contracts and agency decision-makers across 100,000+ US public agencies. Add https://beta.mcp.civiciq.com/mcp as a connector (in ChatGPT under Settings > Apps & Connectors, in Claude under Settings > Connectors) and sign in with a free Civic IQ account at civiciq.com/mcp.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Purchase price (50), Reputation (10), Quality (20), Meeting needs (15), Long-term cost (5)" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Lone Star College System?
All active and historical solicitations from Lone Star College System are tracked and searchable. As a higher ed agency, Lone Star College System regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 3 years. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: W-9 Form, Certificate of Interested Parties Form 1295, Services and SKU Requirements, Tariff Documentation, Conflict of Interest Questionnaire. Review the full document from Lone Star College System for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: The Woodlands, TX. Review the full solicitation for detailed scope requirements.