Franklin County On-Premise Emergency Services Telephony System RFP 2026291-01
Franklin CountyCounty · Chambersburg, PA- Due
- Oct 5, 2026
- Deadline passed
- Posted
- Aug 19, 2026
- Contract term
- 5 years
The 30-second brief
Franklin County is requesting proposals for a turn-key on-premise enterprise voice communication system to replace a legacy platform for the Department of Emergency Services. The system must support mission-critical emergency communications, including failover handling for Next Generation 911 (NG911) call routing, and maintain local survivability via copper-based PRI connectivity independent of cloud services. Scope includes design, materials, installation, configuration, migration, and a 5-year support agreement. A mandatory pre-proposal conference and site visit is scheduled for September 1, 2026, at 11:00 AM ET. Proposals are due by October 5, 2026, at 4:00 PM ET. The project requires compliance with NIST-CSF standards and NDAA regulations, and the system must be fully operational by February 28, 2027.
As-built diagrams, Administrative procedures documentation, Disaster recovery procedures documentation, End-user reference materials, Warranty documents
Demonstrated ability to meet technical requirements (25 points), System Reliability & Resiliency Design (20 points), References and experience (15 points), Warranty maintenance and support capabilities (15 points), Project Management Implementation Approach & Timeline (10 points), Proposed final cost (15 points)
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Summary
Franklin County is requesting proposals for a turn-key on-premise enterprise voice communication system to replace a legacy platform for the Department of Emergency Services.
The system must support mission-critical emergency communications, including failover handling for Next Generation 911 (NG911) call routing, and maintain local survivability via copper-based PRI connectivity independent of cloud services. Scope includes design, materials, installation, configuration, migration, and a 5-year support agreement. A mandatory pre-proposal conference and site visit is scheduled for September 1, 2026, at 11:00 AM ET. Proposals are due by October 5, 2026, at 4:00 PM ET. The project requires compliance with NIST-CSF standards and NDAA regulations, and the system must be fully operational by February 28, 2027.
EVALUATION CRITERIA
REQUIRED DELIVERABLES
5- As-built diagrams
- Administrative procedures documentation
- Disaster recovery procedures documentation
- End-user reference materials
- Warranty documents
REQUIRED ATTACHMENTS
11- Non-Collusion Affidavit
- Statement of Qualifications
- Business Associate Agreement
- Transmittal Letter
- System Architecture
- Bill of Materials
- Manufacturer Certifications
- Implementation Plan
- Training & Documentation Plan
- System Security Plan
- Cost Proposal
- Submit to
- 272 North Second Street Chambersburg, PA 17201
- Scope location
- Chambersburg, PA
Questions about this RFP
How do I respond to this RFP from Franklin County?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is October 5, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: 272 North Second Street Chambersburg, PA 17201.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Franklin County in PA, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
What are the key deliverables?
The solicitation specifies the following deliverables: As-built diagrams, Administrative procedures documentation, Disaster recovery procedures documentation, End-user reference materials, Warranty documents. Proposals should clearly address how each deliverable will be met.
Show 5 more questions
What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Demonstrated ability to meet technical requirements (25 points), System Reliability & Resiliency Design (20 points), References and experience (15 points), Warranty maintenance and support capabilitie..." Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Franklin County?
All active and historical solicitations from Franklin County are tracked and searchable. As a county agency, Franklin County regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 5 years. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Non-Collusion Affidavit, Statement of Qualifications, Business Associate Agreement, Transmittal Letter, System Architecture, Bill of Materials, Manufacturer Certifications, Implementation Plan, Traini. Review the full document from Franklin County for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Chambersburg, PA. Review the full solicitation for detailed scope requirements.