Department of Labor & Employment UI Telephony AI Solution RFP 2025 - TN-KABA-2025-0009
Colorado Department of Labor and Employment | State of ColoradoState · Denver, CO- Due
- Jan 7, 2025
- Deadline passed
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THE 30-SECOND BRIEF
The Colorado Department of Labor & Employment (CDLE) is seeking an AI-enhanced telephony and virtual agent solution for its Unemployment Insurance program. The system must interface with MyUI+ to provide 24/7 self-service and improved data reporting. Submissions are due January 7, 2025.
AI-enhanced virtual agent, MyUI+ system interface, Reporting and resource management tools, Staff training
SUMMARY
The Colorado Department of Labor & Employment (CDLE) is seeking an AI-enhanced telephony and virtual agent solution for its Unemployment Insurance program. The system must interface with MyUI+ to provide 24/7 self-service and improved data reporting. Submissions are due January 7, 2025.
REQUIRED DELIVERABLES
4- AI-enhanced virtual agent
- MyUI+ system interface
- Reporting and resource management tools
- Staff training
- Scope location
- Colorado
- Reported agency
- Department of Labor & Employment
Questions about this RFP
How do I respond to this RFP from Colorado Department of Labor and Employment | State of Colorado?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is January 7, 2025. The solicitation specifies required deliverables that must be addressed in your response.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Colorado Department of Labor and Employment | State of Colorado in CO, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
What are the key deliverables?
The solicitation specifies the following deliverables: AI-enhanced virtual agent, MyUI+ system interface, Reporting and resource management tools, Staff training. Proposals should clearly address how each deliverable will be met.
Can I search RFPs like this in ChatGPT or Claude?
Yes. Civic IQ has an MCP server that connects ChatGPT, Claude and other AI assistants to live Civic IQ data: open RFPs, pre-RFP signals from public meetings, awarded contracts and agency decision-makers across 100,000+ US public agencies. Add https://beta.mcp.civiciq.com/mcp as a connector (in ChatGPT under Settings > Apps & Connectors, in Claude under Settings > Connectors) and sign in with a free Civic IQ account at civiciq.com/mcp.
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Where can I find more RFPs from Colorado Department of Labor and Employment | State of Colorado?
All active and historical solicitations from Colorado Department of Labor and Employment | State of Colorado are tracked and searchable. As a state agency, Colorado Department of Labor and Employment | State of Colorado regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Review the full document from Colorado Department of Labor and Employment | State of Colorado for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Colorado. Review the full solicitation for detailed scope requirements.