Denver Health & Hospital Authority CRM Solution RFP-1168-DHMP-CRM-Solution 2022
Denver Health & Hospital Authority, Denver, CO·Public Hospital
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- Scope Location
- Denver County, Colorado
SUMMARY
Denver Health and Hospital Authority (DHHA) and Denver Health Medical Plan (DHMP) seek a provider for a new CRM tool to manage call center interactions and reporting. Proposals are due by August 26, 2022.
REQUIRED DELIVERABLES
CRM tool, Call logging functionality, Reporting capabilities
This was decided in a budget meeting long before the RFP was public. Civic IQ had it then. The next one doesn't have to get away.
Work in government? Get Civic IQ free →Frequently asked questions
Common questions about this solicitation, answered from the record.
How do I respond to this RFP from Denver Health & Hospital Authority?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is August 26, 2022. The solicitation specifies required deliverables that must be addressed in your response.
Where can I find more RFPs from Denver Health & Hospital Authority?
All active and historical solicitations from Denver Health & Hospital Authority are tracked and searchable. As a public hospital agency, Denver Health & Hospital Authority regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Review the full document from Denver Health & Hospital Authority for the complete list.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Denver Health & Hospital Authority in CO, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Denver County, Colorado. Review the full solicitation for detailed scope requirements.
What are the key deliverables?
The solicitation specifies the following deliverables: CRM tool, Call logging functionality, Reporting capabilities. Proposals should clearly address how each deliverable will be met.
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