Denver Health & Hospital Authority Agentic AI in Contact Center RFI-1185-Agentic-AI-Solution 2025
Denver Health & Hospital Authority, Denver, CO·Public Hospital
Track Denver Health & Hospital Authority solicitations
Get alerted when Denver Health & Hospital Authority posts a new RFP, and see the pre-RFP signals months before it publishes.
- Scope Location
- Denver County, CO
SUMMARY
Denver Health and Hospital Authority (DHHA) is issuing this Request for Information (RFI) to identify capable partners for the creation of an agentic AI solution within a healthcare contact center environment. The purpose of this RFI is to pre-qualify vendors for a subsequent formal RFP; only respondents meeting criteria regarding experience with agentic AI in healthcare contact centers will receive the RFP package. Interested firms must submit their company name, point of contact, email address, and relevant experience in healthcare and contact centers. Submissions are due via email to [email protected] by October 24, 2025. This solicitation is identified by RFI-1185-Agentic-AI-Solution.
EVALUATION CRITERIA
Experience with agentic AI in a healthcare contact center environment
REQUIRED DELIVERABLES
Company name, Point of contact, Email address, Experience in healthcare and contact centers
This was decided in a budget meeting long before the RFP was public. Civic IQ had it then. The next one doesn't have to get away.
Work in government? Get Civic IQ free →Frequently asked questions
Common questions about this solicitation, answered from the record.
How do I respond to this RFI from Denver Health & Hospital Authority?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is October 24, 2025. The solicitation specifies required deliverables that must be addressed in your response.
What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Experience with agentic AI in a healthcare contact center environment" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Denver Health & Hospital Authority?
All active and historical solicitations from Denver Health & Hospital Authority are tracked and searchable. As a public hospital agency, Denver Health & Hospital Authority regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFI?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Review the full document from Denver Health & Hospital Authority for the complete list.
Can small businesses or minority-owned firms bid on this RFI?
Most government agencies, including Denver Health & Hospital Authority in CO, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFI submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Denver County, CO. Review the full solicitation for detailed scope requirements.
What are the key deliverables?
The solicitation specifies the following deliverables: Company name, Point of contact, Email address, Experience in healthcare and contact centers. Proposals should clearly address how each deliverable will be met.
Bring us your territory.
We'll show you what is forming.
B2G and SLED sales intelligence. Surface government procurement signals from 100,000+ state, local, and education agencies months before the RFP.