City of Scotts Valley - IT Managed Services RFP - RFP-0020 (2026)
City of Scotts Valley, City of Scotts Valley, CA·City
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- Primary Contact
- Stephanie Hill · (831) 440-5615
- Contract Term
- 3 years
- Duration
- 60 months
- Scope Location
- Scotts Valley, CA
- Submission Address
- https://procurement.opengov.com/portal/scottsvalley/projects/304025
SUMMARY
The City of Scotts Valley is seeking proposals from qualified information technology managed service providers to deliver comprehensive outsourced IT managed services, cybersecurity, infrastructure administration, end-user support, and related technology services. The contract covers a three-year term beginning July 1, 2027, with an option to extend for up to two additional years. Scope elements include help desk support, Microsoft 365 GCC administration, Azure cloud services, server and virtualization maintenance (Dell VxRail/VMware), network engineering (firewalls, switches, Wi-Fi), cybersecurity monitoring, Police Department and public-safety technology support, wastewater SCADA/OT support, third-party vendor coordination, AV and meeting technology, mobile device management, asset and lifecycle management, and transition planning. Submissions are due by November 10, 2026, through the City's OpenGov Procurement portal. Questions are due by October 12, 2026. Evaluation criteria include experience and qualifications, understanding of the City environment and service approach, cybersecurity and public safety capabilities, service delivery and staffing, references, and cost structure.
EVALUATION CRITERIA
Experience and Qualifications of Firm and Assigned Team (20%), Understanding of City Environment and Proposed Service Approach (20%), Cybersecurity, Public Safety/CJIS, and Technical Capabilities (20%), Service Delivery, Staffing, SLA, Transition, and Local/On-Site Responsiveness (15%), References and Demonstrated Municipal/Public Agency Performance (10%), Cost and Overall Pricing Structure (15%)
REQUIRED ATTACHMENTS
Proposal Point of Contact, Qualifications and Experience, Company Background, Firm/Company Experience, Key Personnel Experience, List of Sub-Consultants, Financial Condition, References, Project Understanding and Approach, Schedule, Fee Proposal, Submittal Confirmation
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Work in government? Get Civic IQ free →Frequently asked questions
Common questions about this solicitation, answered from the record.
How do I respond to this RFP from City of Scotts Valley?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is November 10, 2026. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: https://procurement.opengov.com/portal/scottsvalley/projects/304025. For questions, contact Stephanie Hill.
What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Experience and Qualifications of Firm and Assigned Team (20%), Understanding of City Environment and Proposed Service Approach (20%), Cybersecurity, Public Safety/CJIS, and Technical Capabilities (20%..." Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from City of Scotts Valley?
All active and historical solicitations from City of Scotts Valley are tracked and searchable. As a city agency, City of Scotts Valley regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 3 years. Contract terms may include renewal options.
Is this solicitation still open for submissions?
Based on the posted deadline of November 10, 2026, this solicitation appears to still be accepting submissions. Deadlines may change through amendments or addenda, so always verify the current status directly with the issuing agency before preparing your response.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Proposal Point of Contact, Qualifications and Experience, Company Background, Firm/Company Experience, Key Personnel Experience, List of Sub-Consultants, Financial Condition, References, Project Under. Review the full document from City of Scotts Valley for the complete list.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including City of Scotts Valley in CA, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Stephanie Hill at (831) 440-5615. Questions and answers are typically shared with all prospective bidders.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Scotts Valley, CA. Review the full solicitation for detailed scope requirements.
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