City of Gulfport Unified Communications and Cloud Contact Center RFP - #18282
City of GulfportCity · Gulfport, MS- Due
- Jun 12, 2025
- Deadline passed
- Posted
- May 21, 2025
- Primary contact
- Jessica Versiga
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THE 30-SECOND BRIEF
The City of Gulfport is requesting proposals for a Unified Communications and Cloud Contact Center to replace existing communication systems throughout the City. Qualified firms must submit one original, one copy, and one digitally converted file on a USB flash drive in a sealed envelope or uploaded to the Planroom by June 12, 2025, at 10:00 AM. Questions regarding this Request for Proposals must be directed in writing to Jessica Versiga by June 6, 2025, at 10:00 AM.
Price, financial responsibility, technology, legal responsibilities, responsibility, experience, capability, conduct under previous contracts, quality of previous work, customer satisfaction, stability and solvency, management experience
SUMMARY
The City of Gulfport is requesting proposals for a Unified Communications and Cloud Contact Center to replace existing communication systems throughout the City.
Qualified firms must submit one original, one copy, and one digitally converted file on a USB flash drive in a sealed envelope or uploaded to the Planroom by June 12, 2025, at 10:00 AM. Questions regarding this Request for Proposals must be directed in writing to Jessica Versiga by June 6, 2025, at 10:00 AM.
EVALUATION CRITERIA
12- Price
- Financial responsibility
- Technology
- Legal responsibilities
- Responsibility
- Experience
- Capability
- Conduct under previous contracts
- Quality of previous work
- Customer satisfaction
- Stability and solvency
- Management experience
- Submit to
- The City of Gulfport, 1422 23rd Avenue, Gulfport, MS 39501 or uploaded to www.gulfportbidsms.com
- Scope location
- Gulfport, MS
Questions about this RFP
How do I respond to this RFP from City of Gulfport?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is June 12, 2025. Submissions should be delivered to: The City of Gulfport, 1422 23rd Avenue, Gulfport, MS 39501 or uploaded to www.gulfportbidsms.com. For questions, contact Jessica Versiga.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including City of Gulfport in MS, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Jessica Versiga. Questions and answers are typically shared with all prospective bidders.
Can I search RFPs like this in ChatGPT or Claude?
Yes. Civic IQ has an MCP server that connects ChatGPT, Claude and other AI assistants to live Civic IQ data: open RFPs, pre-RFP signals from public meetings, awarded contracts and agency decision-makers across 100,000+ US public agencies. Add https://beta.mcp.civiciq.com/mcp as a connector (in ChatGPT under Settings > Apps & Connectors, in Claude under Settings > Connectors) and sign in with a free Civic IQ account at civiciq.com/mcp.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Price, financial responsibility, technology, legal responsibilities, responsibility, experience, capability, conduct under previous contracts, quality of previous work, customer satisfaction, stabilit..." Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from City of Gulfport?
All active and historical solicitations from City of Gulfport are tracked and searchable. As a city agency, City of Gulfport regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Review the full document from City of Gulfport for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Gulfport, MS. Review the full solicitation for detailed scope requirements.