City of Covina Utility Billing Software System RFP 2023-26
City of Covina, City of Covina, CA·City
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- Primary Contact
- Lisa Lee · (626) 384-5502
- Contract Term
- 3 years
- Scope Location
- Covina, California
- Submission Address
- Office of the City Clerk, 125 East College Street, Covina CA 91723
SUMMARY
The City of Covina is seeking proposals from qualified vendors for a utility billing software system to manage its utility billing information. The system should cover fiscal years 2023-24 through 2025-26 and include software, implementation, training, maintenance, and support.
EVALUATION CRITERIA
Overall capability, vendor support, total costs, performance record, financial stability, ease of use
REQUIRED DELIVERABLES
Utility Billing Software System, Implementation, Training, Maintenance, Support
REQUIRED ATTACHMENTS
Appendix A – Utility Billing Feature/Function Workbook Tabs, Appendix B - Vendor Profile, Appendix C - Vendor Software Support, Appendix D – Vendor Customer Base, Appendix E - Vendor References, Appendix F - Vendor General System, Appendix G - Project Costs, Appendix H - Interface Costs, Appendix I - Conversion Costs, Appendix J - Modification Costs
This was decided in a budget meeting long before the RFP was public. Civic IQ had it then. The next one doesn't have to get away.
Work in government? Get Civic IQ free →Frequently asked questions
Common questions about this solicitation, answered from the record.
How do I respond to this RFP from City of Covina?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is May 14, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: Office of the City Clerk, 125 East College Street, Covina CA 91723. For questions, contact Lisa Lee.
What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Overall capability, vendor support, total costs, performance record, financial stability, ease of use" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from City of Covina?
All active and historical solicitations from City of Covina are tracked and searchable. As a city agency, City of Covina regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 3 years. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Appendix A – Utility Billing Feature/Function Workbook Tabs, Appendix B - Vendor Profile, Appendix C - Vendor Software Support, Appendix D – Vendor Customer Base, Appendix E - Vendor References, Appen. Review the full document from City of Covina for the complete list.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including City of Covina in CA, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Lisa Lee at (626) 384-5502. Questions and answers are typically shared with all prospective bidders.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Covina, California. Review the full solicitation for detailed scope requirements.
What are the key deliverables?
The solicitation specifies the following deliverables: Utility Billing Software System, Implementation, Training, Maintenance, Support. Proposals should clearly address how each deliverable will be met.
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