CDLE On-Call Third-Party Call Center Operations RFP 2021
Colorado Department of Labor and Employment | State of ColoradoState · CO- Due
- Oct 7, 2021
- Deadline passed
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SUMMARY
The Colorado Department of Labor & Employment (CDLE) is seeking proposals from qualified respondents to perform on-call, emergent use, and continuity of services Call Center Operations.
The primary objective is to support the Division of Unemployment Insurance (UI) which is currently experiencing staffing shortages and high call volumes. The selected contractor will provide expanded call center capability for use during situations requiring support on extremely short notice. CDLE reserves the right to award to multiple respondents, with an immediate task order issued upon contract execution. Proposals were due by October 7, 2021.
- Scope location
- https://meet.google.com/bdb-ccve-tqu
- Reported agency
- Department of Labor & Employment
Questions about this RFP
How do I respond to this RFP from Colorado Department of Labor and Employment | State of Colorado?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is October 7, 2021.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Colorado Department of Labor and Employment | State of Colorado in CO, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I search RFPs like this in ChatGPT or Claude?
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Where can I find more RFPs from Colorado Department of Labor and Employment | State of Colorado?
All active and historical solicitations from Colorado Department of Labor and Employment | State of Colorado are tracked and searchable. As a state agency, Colorado Department of Labor and Employment | State of Colorado regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Review the full document from Colorado Department of Labor and Employment | State of Colorado for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: https://meet.google.com/bdb-ccve-tqu. Review the full solicitation for detailed scope requirements.