Broward College Contact Center Services ITN-2023-055-TP
Broward College, Fort Lauderdale, FL·Higher Ed
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- Primary Contact
- Orlando Aponte
- Scope Location
- Fort Lauderdale, FL
- Submission Address
- Download
SUMMARY
Broward College is soliciting proposals for a Contact Center as-a-Service (CCaaS) solution. The project requires state-of-the-art cloud-based technology to meet key performance metrics and ensure high service quality. Required deliverables include a price response form, questionnaire, features checklist, and accountability KPIs as part of solicitation ITN-2023-055-TP. The procurement involves technical integration and support for college operations in Broward County. Submissions were due by October 2, 2023, via the DemandStar portal. Primary contact for this solicitation is Orlando Aponte.
REQUIRED ATTACHMENTS
Addendum 1 - ITN-2023-055-TP, Attachment B - Price Response Form - ITN-2023-055-TP, Attachment J - PESF - ITN-2023-055-TP, Attachment K - FFPA - ITN-2023-055-TP, Attachment L - Questionnaire - ITN-2023-055-TP, Attachment M - Features Checklist - ITN-2023-055-TP, Attachment N - Accountability KPI - ITN-2023-055-TP
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Work in government? Get Civic IQ free →Frequently asked questions
Common questions about this solicitation, answered from the record.
How do I respond to this RFP from Broward College?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is October 2, 2023. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: Download. For questions, contact Orlando Aponte.
Where can I find more RFPs from Broward College?
All active and historical solicitations from Broward College are tracked and searchable. As a higher ed agency, Broward College regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Addendum 1 - ITN-2023-055-TP, Attachment B - Price Response Form - ITN-2023-055-TP, Attachment J - PESF - ITN-2023-055-TP, Attachment K - FFPA - ITN-2023-055-TP, Attachment L - Questionnaire - ITN-202. Review the full document from Broward College for the complete list.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Broward College in FL, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Orlando Aponte. Questions and answers are typically shared with all prospective bidders.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Fort Lauderdale, FL. Review the full solicitation for detailed scope requirements.
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