Town Continues Salesforce CRM Implementation

The Town continued implementing Salesforce’s CRM system to manage resident service requests. The system supports assignment, tracking and coordinated responses across municipal departments.

Document date · September 22, 2026

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Scope & details

The full contract record, as filed.

Contract type

TECHNOLOGY

Document type

AgendaPacket

Source document

Town of Niagara-on-the-Lake AgendaPacket Council Meeting September 22, 2026

Frequently asked questions

Common questions about this contract, answered from the record.

Who was awarded the technology contract by Town of Niagara-on-the-Lake?

SALESFORCE was awarded this technology contract by Town of Niagara-on-the-Lake, as recorded on September 22, 2026.

What type of contract is this?

This is a Technology contract, documented as a agendapacket record.

Where was this contract approved?

This contract appears in Town of Niagara-on-the-Lake AgendaPacket Council Meeting September 22, 2026 (AgendaPacket), dated September 22, 2026 from Town of Niagara-on-the-Lake. Civic IQ extracts contract records directly from agency meeting documents and solicitations.

What other contracts does SALESFORCE hold?

SALESFORCE may hold additional government contracts. View their full contract history, the agencies they serve, and total tracked spend on their Civic IQ vendor profile.

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What is Town of Niagara-on-the-Lake currently buying?

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