County Considers AWS Connect for Election Call Centers

The Registrar-Recorder/County Clerk is evaluating AWS Connect as a scalable cloud-based call center platform to expand agent capacity for Pollworker Services and IT Help Desks. The solution would support additional operator IDs and reduce call abandonment during high-volume election periods.

Document date · April 27, 2020

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Scope & details

The full contract record, as filed.

Contract type

TECHNOLOGY

Document type

Report

Source document

Los Angeles County Registrar-Recorder/County Clerk Report on March 3, 2020 Presidential Primary Election 2020-04-27

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Frequently asked questions

Common questions about this contract, answered from the record.

Who was awarded the technology contract by Los Angeles County Registrar-Recorder/County Clerk?

Aws Connect was awarded this technology contract by Los Angeles County Registrar-Recorder/County Clerk, as recorded on April 27, 2020.

What type of contract is this?

This is a Technology contract, documented as a report record.

Where was this contract approved?

This contract appears in Los Angeles County Registrar-Recorder/County Clerk Report on March 3, 2020 Presidential Primary Election 2020-04-27 (Report), dated April 27, 2020 from Los Angeles County Registrar-Recorder/County Clerk. Civic IQ extracts contract records directly from agency meeting documents and solicitations.

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