City reviews Q1 performance of DARTS transit contract

The City of Hamilton continues to rely on Disabled and Aged Regional Transportation System (DARTS) as its contracted provider of specialized transit, with Q1 2023 reporting used to monitor compliance with accessibility and human rights obligations. The contractor delivered 125,547 trips with a 4.6% denial rate, reflecting service pressures from staffing absences and vehicle repair delays.

Document date · May 9, 2023

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Scope & details

The full contract record, as filed.

Contract type

TRANSPORTATION

Contract term

Ongoing; performance reported for Q1 2023 (January–March 2023)

Renewal

Contract is part of long-standing specialized transit arrangement tied to the City’s 2004 settlement with the Ontario Human Rights Commission; no specific renewal or expiry terms stated in this document.

Document type

AgendaPacket

Source document

City of Hamilton Advisory Committee for Persons with Disabilities Agenda Packet 2023-05-09

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Frequently asked questions

Common questions about this contract, answered from the record.

Who was awarded the transportation contract by City of Hamilton?

Disabled & Aged Regional Transportation System (darts) was awarded this transportation contract by City of Hamilton, as recorded on May 9, 2023.

What type of contract is this?

This is a Transportation contract, documented as a agendapacket record.

Where was this contract approved?

This contract appears in City of Hamilton Advisory Committee for Persons with Disabilities Agenda Packet 2023-05-09 (AgendaPacket), dated May 9, 2023 from City of Hamilton. Civic IQ extracts contract records directly from agency meeting documents and solicitations.

What other contracts does Disabled & Aged Regional Transportation System (darts) hold?

Disabled & Aged Regional Transportation System (darts) may hold additional government contracts. View their full contract history, the agencies they serve, and total tracked spend on their Civic IQ vendor profile.

View Disabled & Aged Regional Transportation System (darts)'s profile

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