Civic IQ
RFPCLOSED

Contact Center As A Service (ccaas) Solution

WSSC Water, Laurel, MD·Special District
Apr 02, 2026
Posted Date
May 01, 2026
Submission Deadline
Reported Agency
Washington Suburban Sanitary Commission
Primary Contact
Rosa Wilson · (301) 206-8363
Scope Location
Laurel, MD
Submission Address
14501 Sweitzer Lane, Laurel, MD, 20707

Summary

The Washington Suburban Sanitary Commission (WSSC) is soliciting sealed responses for a Contact Center as a Service (CCaaS) Solution, including an Interactive Voice Response (IVR) solution. Responses must be submitted via the WSSC's eProcurement Portal by May 1, 2026, before 2:00 pm.
12
days late

This was decided in a budget meeting long before the RFP was public. Civic IQ had it then. Next one doesn't have to get away.

Frequently Asked Questions

How do I respond to this RFP from WSSC Water?

To respond, review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is May 1, 2026. Proposals should be submitted to: 14501 Sweitzer Lane, Laurel, MD, 20707. For questions, contact Rosa Wilson at (301) 206-8363.

Where can I find more RFPs from WSSC Water?

Civic IQ tracks all active and historical solicitations from WSSC Water. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts — giving you a complete picture of the procurement landscape.

What documents are required to bid on this RFP?

Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications or licenses, past performance references, and any forms or attachments specified in the solicitation. Review the full document from WSSC Water for the complete list of required submissions.

Can small businesses or minority-owned firms bid on this RFP?

Most government agencies, including WSSC Water in MD, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Some solicitations include set-aside provisions or evaluation preferences for these firms. Check the full solicitation for any small business participation goals or requirements.

What happens after the RFP submission deadline?

After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This process typically includes an initial compliance check, technical evaluation, cost analysis, and may involve oral presentations or interviews with shortlisted vendors. The timeline from submission to award varies but usually takes several weeks to months.

Can I ask questions about this solicitation before submitting?

Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact for this solicitation is Rosa Wilson at (301) 206-8363. Questions and answers are typically shared with all prospective bidders to ensure fairness. Check the solicitation for the question submission deadline and process.

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