University of Michigan Michigan Medicine ServiceNow Licensing & Strategic Partner Services RFP-0012356-TECH-2026
University Of Michigan-Ann Arbor, Ann Arbor, MI·Higher Ed
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- Reported Agency
- University of Michigan-Ann Arbor
- Primary Contact
- Jared Wacker · (734) 764-3664
- Contract Term
- 3 years
- Duration
- 60 months
- Scope Location
- Ann Arbor, MI
- Submission Address
- [email protected]
SUMMARY
The University of Michigan is soliciting proposals for ServiceNow licensing, subscription management, and value-added advisory and professional services to support Michigan Medicine's enterprise platform strategy. The selected supplier will serve approximately 53,000+ platform users and provide platform optimization, operational support, upgrades, and enterprise expansion support. The scope includes managing current product SKUs and supporting the consolidation of two ServiceNow instances into a single unified platform. Proposals are requested for an initial three-year term with two optional one-year renewals, for a maximum potential duration of five years. Submissions are due by September 11, 2026, via email to [email protected].
EVALUATION CRITERIA
Key differentiators, understanding of scope, client references, project execution plan, risk management, cost, value and outcomes
REQUIRED DELIVERABLES
Licensing & Subscription Management, Advisory & Professional Services, Enterprise Expansion Support, Pricing for initial 3 year term, Support and maintenance pricing for SKUs in Attachment F
REQUIRED ATTACHMENTS
Attachment F, HECVAT v4
This was decided in a budget meeting long before the RFP was public. Civic IQ had it then. The next one doesn't have to get away.
Work in government? Get Civic IQ free →Frequently asked questions
Common questions about this solicitation, answered from the record.
How do I respond to this RFP from University Of Michigan-Ann Arbor?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is September 11, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: [email protected]. For questions, contact Jared Wacker.
What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Key differentiators, understanding of scope, client references, project execution plan, risk management, cost, value and outcomes" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from University Of Michigan-Ann Arbor?
All active and historical solicitations from University Of Michigan-Ann Arbor are tracked and searchable. As a higher ed agency, University Of Michigan-Ann Arbor regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 3 years. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Attachment F, HECVAT v4. Review the full document from University Of Michigan-Ann Arbor for the complete list.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including University Of Michigan-Ann Arbor in MI, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Jared Wacker at (734) 764-3664. Questions and answers are typically shared with all prospective bidders.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Ann Arbor, MI. Review the full solicitation for detailed scope requirements.
What are the key deliverables?
The solicitation specifies the following deliverables: Licensing & Subscription Management, Advisory & Professional Services, Enterprise Expansion Support, Pricing for initial 3 year term, Support and maintenance pricing for SKUs in Attachment F. Proposals should clearly address how each deliverable will be met.
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