University of Michigan - Michigan Medicine ServiceNow Licensing & Strategic Partner Services - RFP-0012356-TECH-2026 (2026)
University Of Michigan-Ann Arbor, Ann Arbor, MI·Higher Ed
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- Reported Agency
- University of Michigan
- Primary Contact
- Jared Wacker · (734) 764-3664
- Contract Term
- 3 years
- Duration
- 60 months
- Scope Location
- Ann Arbor, MI
- Submission Address
- [email protected]
SUMMARY
The University of Michigan is issuing this RFP for ServiceNow licensing, subscription management, and advisory and professional services in support of Michigan Medicine's enterprise platform strategy and long-term operational objectives. The scope includes licensing and subscription management aligned with product SKUs, advisory and professional services for platform optimization, operational support, upgrades, and enterprise expansion support for approximately 53,000+ platform users. Suppliers are requested to propose pricing for an initial three (3) year term, with two (2) optional one (1) year renewal periods, for a maximum potential contract duration of five (5) years. The submission deadline is September 11, 2026, at 5:00 PM EDT. All digital content and software must meet WCAG 2.1 Level AA and Section 508 Standards.
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Work in government? Get Civic IQ free →Frequently asked questions
Common questions about this solicitation, answered from the record.
How do I respond to this RFP from University Of Michigan-Ann Arbor?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is September 11, 2026. Submissions should be delivered to: [email protected]. For questions, contact Jared Wacker.
Where can I find more RFPs from University Of Michigan-Ann Arbor?
All active and historical solicitations from University Of Michigan-Ann Arbor are tracked and searchable. As a higher ed agency, University Of Michigan-Ann Arbor regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 3 years. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Review the full document from University Of Michigan-Ann Arbor for the complete list.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including University Of Michigan-Ann Arbor in MI, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Jared Wacker at (734) 764-3664. Questions and answers are typically shared with all prospective bidders.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Ann Arbor, MI. Review the full solicitation for detailed scope requirements.
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