New Jersey Department of Transportation RFP Best Practices in Transit Customer Satisfaction Surveys 2023-2024
New Jersey Department of Transportation, Trenton, NJ·State
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- Primary Contact
- Amanda Gendek · (609) 963-2242
- Duration
- 18 months
- Scope Location
- United States
- Submission Address
- [email protected]
SUMMARY
This RFP seeks to identify best practices and lessons learned in transit customer satisfaction surveys. The project involves a literature review, interviews with other transit agencies, and recommendations for improving NJ TRANSIT's survey process, including data analysis tools, visualization, methodologies, and weighting approaches.
REQUIRED DELIVERABLES
Technical memorandum documenting literature review findings, Technical memorandum documenting interview findings, Customer satisfaction survey recommendations
REQUIRED ATTACHMENTS
PreAward Risk Assessment form
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Work in government? Get Civic IQ free →Frequently asked questions
Common questions about this solicitation, answered from the record.
How do I respond to this RFP from New Jersey Department of Transportation?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is July 12, 2023. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: [email protected]. For questions, contact Amanda Gendek.
Where can I find more RFPs from New Jersey Department of Transportation?
All active and historical solicitations from New Jersey Department of Transportation are tracked and searchable. As a state agency, New Jersey Department of Transportation regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 18 months. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: PreAward Risk Assessment form. Review the full document from New Jersey Department of Transportation for the complete list.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including New Jersey Department of Transportation in NJ, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Amanda Gendek at (609) 963-2242. Questions and answers are typically shared with all prospective bidders.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: United States. Review the full solicitation for detailed scope requirements.
What are the key deliverables?
The solicitation specifies the following deliverables: Technical memorandum documenting literature review findings, Technical memorandum documenting interview findings, Customer satisfaction survey recommendations. Proposals should clearly address how each deliverable will be met.
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