E-470 Public Highway Authority Contact Center-As-A-Service (CCaaS) Solution RFP 2026
E-470 Public Highway AuthoritySpecial District · Aurora, CO- Due
- Apr 30, 2026
- Deadline passed
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THE 30-SECOND BRIEF
The E-470 Public Highway Authority is seeking a modern Contact Center-as-a-Service (CCaaS) solution to migrate and replace its existing Cisco Unified Contact Center Express operations. The scope of work includes implementing IVR, case management, reporting, and AI-enabled chat/omnichannel capabilities. Key objectives include reducing agent handling time, improving customer self-service, and automating routine contact center tasks. This procurement targets improvements for both customers and service representatives. Submissions are due by April 30, 2026 at 4:00 PM local time via the BidNet Direct portal.
CCaaS Solution, IVR, Case Management, Reporting, Omnichannel Chat
SUMMARY
The E-470 Public Highway Authority is seeking a modern Contact Center-as-a-Service (CCaaS) solution to migrate and replace its existing Cisco Unified Contact Center Express operations.
The scope of work includes implementing IVR, case management, reporting, and AI-enabled chat/omnichannel capabilities. Key objectives include reducing agent handling time, improving customer self-service, and automating routine contact center tasks. This procurement targets improvements for both customers and service representatives. Submissions are due by April 30, 2026 at 4:00 PM local time via the BidNet Direct portal.
REQUIRED DELIVERABLES
5- CCaaS Solution
- IVR
- Case Management
- Reporting
- Omnichannel Chat
- Submit to
- BidNet Direct
- Scope location
- https://teams.microsoft.com/meet/27689216516337?p=cXBh8uCDZ91TkDrL4P
Questions about this RFP
How do I respond to this RFP from E-470 Public Highway Authority?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is April 30, 2026. The solicitation specifies required deliverables that must be addressed in your response. Submissions should be delivered to: BidNet Direct.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including E-470 Public Highway Authority in CO, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
What are the key deliverables?
The solicitation specifies the following deliverables: CCaaS Solution, IVR, Case Management, Reporting, Omnichannel Chat. Proposals should clearly address how each deliverable will be met.
Can I search RFPs like this in ChatGPT or Claude?
Yes. Civic IQ has an MCP server that connects ChatGPT, Claude and other AI assistants to live Civic IQ data: open RFPs, pre-RFP signals from public meetings, awarded contracts and agency decision-makers across 100,000+ US public agencies. Add https://beta.mcp.civiciq.com/mcp as a connector (in ChatGPT under Settings > Apps & Connectors, in Claude under Settings > Connectors) and sign in with a free Civic IQ account at civiciq.com/mcp.
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Where can I find more RFPs from E-470 Public Highway Authority?
All active and historical solicitations from E-470 Public Highway Authority are tracked and searchable. As a special district agency, E-470 Public Highway Authority regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Review the full document from E-470 Public Highway Authority for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: https://teams.microsoft.com/meet/27689216516337?p=cXBh8uCDZ91TkDrL4P. Review the full solicitation for detailed scope requirements.