City of Pittsburgh 311 Customer Relationship Management System RFI 2026-RFI-089
City of PittsburghCity · Pittsburgh, PA- Due
- Jun 18, 2026
- Deadline passed
- Posted
- May 21, 2026
- Primary contact
- Wendy Urbanic
- (412) 255-4784
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SUMMARY
The City of Pittsburgh is issuing this Request for Information (RFI) to obtain scope and cost information for a 311 - Customer Relationship Management (CRM) System.
The city seeks to understand market capabilities for managing citizen service requests, tracking work orders, and enhancing customer service interactions through a centralized CRM platform. Responses will help inform a future solicitation for the system. Submissions are due by June 18, 2026, at 414 Grant Street, Suite 502, Pittsburgh, PA. A Notice of Interest is requested by June 4, 2026. Primary contact for this inquiry is Wendy Urbanic at (412) 255-4784.
- Submit to
- 414 Grant Street, Suite 502, Pittsburgh, PA, 15219
- Scope location
- Pittsburgh, PA
Questions about this RFP
How do I respond to this RFI from City of Pittsburgh?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is June 18, 2026. Submissions should be delivered to: 414 Grant Street, Suite 502, Pittsburgh, PA, 15219. For questions, contact Wendy Urbanic.
Can small businesses or minority-owned firms bid on this RFI?
Most government agencies, including City of Pittsburgh in PA, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFI submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Wendy Urbanic at (412) 255-4784. Questions and answers are typically shared with all prospective bidders.
Can I search RFIs like this in ChatGPT or Claude?
Yes. Civic IQ has an MCP server that connects ChatGPT, Claude and other AI assistants to live Civic IQ data: open RFPs, pre-RFP signals from public meetings, awarded contracts and agency decision-makers across 100,000+ US public agencies. Add https://beta.mcp.civiciq.com/mcp as a connector (in ChatGPT under Settings > Apps & Connectors, in Claude under Settings > Connectors) and sign in with a free Civic IQ account at civiciq.com/mcp.
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Where can I find more RFPs from City of Pittsburgh?
All active and historical solicitations from City of Pittsburgh are tracked and searchable. As a city agency, City of Pittsburgh regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFI?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Review the full document from City of Pittsburgh for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Pittsburgh, PA. Review the full solicitation for detailed scope requirements.