City of Philadelphia Office of Property Assessment CRM Software RFI 2025
City of Philadelphia, City of Philadelphia, PA·City
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- Primary Contact
- Jennifer Nguyen
- Scope Location
- Philadelphia, PA
- Submission Address
- Electronic submission via email to [email protected] and [email protected]
SUMMARY
The City of Philadelphia Office of Property Assessment is soliciting information for a new CRM software to modernize property assessment communications and allow residents to electronically submit and retrieve documents. Responses are due August 20, 2025.
REQUIRED DELIVERABLES
Company overview, Experience, Product/Software Solution description, Infrastructure/Architecture Model, Key Features, Support and Maintenance Model, Training Model, Reporting and KPIs, Pricing/Licensing Model
REQUIRED ATTACHMENTS
Appendix A - Language Translation, Appendix B - Sample Use Cases, RFI Question Template Exhibit
This was decided in a budget meeting long before the RFP was public. Civic IQ had it then. The next one doesn't have to get away.
Work in government? Get Civic IQ free →Frequently asked questions
Common questions about this solicitation, answered from the record.
How do I respond to this RFI from City of Philadelphia?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is August 20, 2025. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: Electronic submission via email to [email protected] and [email protected]. For questions, contact Jennifer Nguyen.
Where can I find more RFPs from City of Philadelphia?
All active and historical solicitations from City of Philadelphia are tracked and searchable. As a city agency, City of Philadelphia regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFI?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Appendix A - Language Translation, Appendix B - Sample Use Cases, RFI Question Template Exhibit. Review the full document from City of Philadelphia for the complete list.
Can small businesses or minority-owned firms bid on this RFI?
Most government agencies, including City of Philadelphia in PA, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFI submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Jennifer Nguyen. Questions and answers are typically shared with all prospective bidders.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Philadelphia, PA. Review the full solicitation for detailed scope requirements.
What are the key deliverables?
The solicitation specifies the following deliverables: Company overview, Experience, Product/Software Solution description, Infrastructure/Architecture Model, Key Features, Support and Maintenance Model, Training Model, Reporting and KPIs, Pricing/Licensing Model. Proposals should clearly address how each deliverable will be met.
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