City of Ocala - 811 Ticket Management Software for Citywide Utility Locate Services - ELE/27009 (2026)
- Due
- Nov 6, 2026
- 21 days left
- Posted
- Oct 6, 2026
- Primary contact
- Caley Conard
- (352) 629-8234
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THE 30-SECOND BRIEF
The City of Ocala is seeking proposals from qualified vendors to provide, implement, and support a comprehensive cloud-based 811 Ticket Management Software System to support Call Before You Dig (811) locate management services for all City-owned and operated underground utilities. The system shall manage, track, document, and report on locate requests for citywide infrastructure including water distribution, sanitary sewer, stormwater, electric, fiber/telecommunications, and traffic signal/street lighting infrastructure. Key capabilities include automated ticket intake via API, email parsing, or file transfer, GIS and mapping integration, mobile-friendly application for field staff with GPS capture and offline functionality, reporting and analytics, role-based access control, and audit trails. Proposals are due by November 6, 2026, at 2:00 p.m. EST, with questions due by November 3, 2026. Vendors must have at least 5 years of experience providing 811 ticket or locate management software and demonstrate municipal or utility client experience.
Cloud-based 811 ticket management software system, Mobile application for field staff, GIS and mapping integration, Standard and custom reporting tools, Training and technical support services
Qualifications and Experience, References (30 points), Approach and Methodology, Staffing Plan, Project Schedule (40 points), Price Proposal (30 points)
SUMMARY
The City of Ocala is seeking proposals from qualified vendors to provide, implement, and support a comprehensive cloud-based 811 Ticket Management Software System to support Call Before You Dig (811) locate management services for all City-owned and operated underground utilities.
The system shall manage, track, document, and report on locate requests for citywide infrastructure including water distribution, sanitary sewer, stormwater, electric, fiber/telecommunications, and traffic signal/street lighting infrastructure. Key capabilities include automated ticket intake via API, email parsing, or file transfer, GIS and mapping integration, mobile-friendly application for field staff with GPS capture and offline functionality, reporting and analytics, role-based access control, and audit trails. Proposals are due by November 6, 2026, at 2:00 p.m. EST, with questions due by November 3, 2026. Vendors must have at least 5 years of experience providing 811 ticket or locate management software and demonstrate municipal or utility client experience.
EVALUATION CRITERIA
REQUIRED DELIVERABLES
5- Cloud-based 811 ticket management software system
- Mobile application for field staff
- GIS and mapping integration
- Standard and custom reporting tools
- Training and technical support services
REQUIRED ATTACHMENTS
9- Transmittal letter
- Firm profile
- Qualifications and availability
- Approach and methodology
- Staffing plan
- Project schedule
- Price proposal
- Completed technology evaluation questionnaire
- Customer references
- Submit to
- https://www.bidocala.com
- Scope location
- Ocala, FL
Questions about this RFP
How do I respond to this RFP from City of Ocala?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is November 6, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: https://www.bidocala.com. For questions, contact Caley Conard.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including City of Ocala in FL, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Caley Conard at (352) 629-8234. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: Cloud-based 811 ticket management software system, Mobile application for field staff, GIS and mapping integration, Standard and custom reporting tools, Training and technical support services. Proposals should clearly address how each deliverable will be met.
Can I search RFPs like this in ChatGPT or Claude?
Yes. Civic IQ has an MCP server that connects ChatGPT, Claude and other AI assistants to live Civic IQ data: open RFPs, pre-RFP signals from public meetings, awarded contracts and agency decision-makers across 100,000+ US public agencies. Add https://beta.mcp.civiciq.com/mcp as a connector (in ChatGPT under Settings > Apps & Connectors, in Claude under Settings > Connectors) and sign in with a free Civic IQ account at civiciq.com/mcp.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Qualifications and Experience, References (30 points), Approach and Methodology, Staffing Plan, Project Schedule (40 points), Price Proposal (30 points)" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from City of Ocala?
All active and historical solicitations from City of Ocala are tracked and searchable. As a city agency, City of Ocala regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
Is this solicitation still open for submissions?
Based on the posted deadline of November 6, 2026, this solicitation appears to still be accepting submissions. Deadlines may change through amendments or addenda, so always verify the current status directly with the issuing agency before preparing your response.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: transmittal letter, firm profile, qualifications and availability, approach and methodology, staffing plan, project schedule, price proposal, completed technology evaluation questionnaire, customer re. Review the full document from City of Ocala for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Ocala, FL. Review the full solicitation for detailed scope requirements.