City of Dubuque Citizen Request Management (CRM) System RFP 2024
City of DubuqueCity · Dubuque, IA- Due
- May 20, 2024
- Deadline passed
- Posted
- Apr 18, 2024
- Primary contact
- Christine Kohlmann
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SUMMARY
The City of Dubuque is seeking proposals for a Citizen Request Management (CRM) System, including implementation, maintenance, and support services.
The system should facilitate web and mobile submittal of service requests, manage and track requests, provide self-servicing options for citizens, offer real-time data access, automated messaging, a knowledge base, and advanced reporting capabilities. Integration with GIS data and an AI Chatbot are also required.
- Submit to
- 4/24/2024 at 10am CDT
Questions about this RFP
How do I respond to this RFP from City of Dubuque?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is May 20, 2024. Submissions should be delivered to: 4/24/2024 at 10am CDT. For questions, contact Christine Kohlmann.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including City of Dubuque in IA, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Christine Kohlmann. Questions and answers are typically shared with all prospective bidders.
Can I search RFPs like this in ChatGPT or Claude?
Yes. Civic IQ has an MCP server that connects ChatGPT, Claude and other AI assistants to live Civic IQ data: open RFPs, pre-RFP signals from public meetings, awarded contracts and agency decision-makers across 100,000+ US public agencies. Add https://beta.mcp.civiciq.com/mcp as a connector (in ChatGPT under Settings > Apps & Connectors, in Claude under Settings > Connectors) and sign in with a free Civic IQ account at civiciq.com/mcp.
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Where can I find more RFPs from City of Dubuque?
All active and historical solicitations from City of Dubuque are tracked and searchable. As a city agency, City of Dubuque regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Review the full document from City of Dubuque for the complete list.