City of Cleveland Web-based Electronic Payment Software RFP 2026
City of Cleveland, City of Cleveland, OH·City
Track City of Cleveland solicitations
Get alerted when City of Cleveland posts a new RFP, and see the pre-RFP signals months before it publishes.
- Primary Contact
- LaRhonda Talton · (216) 664-2000
- Scope Location
- Cuyahoga, OH
- Submission Address
- 601 Lakeside Ave, Cleveland, OH, 44114
SUMMARY
The City of Cleveland is soliciting proposals for a web-based electronic payment software solution with IVR functionality. The system will process payments for licenses, permits, taxes, and parking fees via internet, kiosk, and POS.
REQUIRED DELIVERABLES
Web-based electronic payment software, Integrated Voice Recognition (IVR) functionality, Real time data reporting
This was decided in a budget meeting long before the RFP was public. Civic IQ had it then. The next one doesn't have to get away.
Work in government? Get Civic IQ free →Frequently asked questions
Common questions about this solicitation, answered from the record.
How do I respond to this RFP from City of Cleveland?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is January 5, 2026. The solicitation specifies required deliverables that must be addressed in your response. Submissions should be delivered to: 601 Lakeside Ave, Cleveland, OH, 44114. For questions, contact LaRhonda Talton.
Where can I find more RFPs from City of Cleveland?
All active and historical solicitations from City of Cleveland are tracked and searchable. As a city agency, City of Cleveland regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Review the full document from City of Cleveland for the complete list.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including City of Cleveland in OH, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is LaRhonda Talton at (216) 664-2000. Questions and answers are typically shared with all prospective bidders.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Cuyahoga, OH. Review the full solicitation for detailed scope requirements.
What are the key deliverables?
The solicitation specifies the following deliverables: Web-based electronic payment software, Integrated Voice Recognition (IVR) functionality, Real time data reporting. Proposals should clearly address how each deliverable will be met.
Bring us your territory.
We'll show you what is forming.
B2G and SLED sales intelligence. Surface government procurement signals from 100,000+ state, local, and education agencies months before the RFP.