City of Cherry Hills Village - Managed Information Technology Support Services - 2027
City of Cherry Hills VillageCity · Cherry Hills Village, CO- Due
- Oct 23, 2026
- 7 days left
- Posted
- Oct 6, 2026
- Contract term
- 5 years
- Primary contact
- Denise White
- (303) 783-2735
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THE 30-SECOND BRIEF
The City of Cherry Hills Village seeks qualified firms to provide comprehensive managed IT support services for municipal and police department operations, starting January 1, 2027. The scope includes onsite support (minimum 20 hours per week), remote help desk support, cybersecurity support, network and server management, backup and disaster recovery, public safety systems coordination, IT planning, and budget support. Facilities supported include City Hall, the Joint Public Safety Building, and the Public Works Facility in Sheridan, Colorado. Proposals must be received by 4:00 p.m. Mountain Time on Friday, October 23, 2026. Written inquiries are due by October 13, 2026. Evaluation criteria encompass fee structure, responsiveness, past performance, municipal experience, cybersecurity capabilities, and service model.
Fee structure and total cost transparency, Responsiveness and schedule adherence, Reference checks and past performance, Municipal government experience, Law enforcement and public safety support experience, Cybersecurity and disaster recovery capabilities, Proposed service model and response times, Engagement team qualifications, Documentation and budgeting approach, Degree to which proposal meets or exceeds RFP terms
SUMMARY
The City of Cherry Hills Village seeks qualified firms to provide comprehensive managed IT support services for municipal and police department operations, starting January 1, 2027.
The scope includes onsite support (minimum 20 hours per week), remote help desk support, cybersecurity support, network and server management, backup and disaster recovery, public safety systems coordination, IT planning, and budget support. Facilities supported include City Hall, the Joint Public Safety Building, and the Public Works Facility in Sheridan, Colorado. Proposals must be received by 4:00 p.m. Mountain Time on Friday, October 23, 2026. Written inquiries are due by October 13, 2026. Evaluation criteria encompass fee structure, responsiveness, past performance, municipal experience, cybersecurity capabilities, and service model.
EVALUATION CRITERIA
10- Fee structure and total cost transparency
- Responsiveness and schedule adherence
- Reference checks and past performance
- Municipal government experience
- Law enforcement and public safety support experience
- Cybersecurity and disaster recovery capabilities
- Proposed service model and response times
- Engagement team qualifications
- Documentation and budgeting approach
- Degree to which proposal meets or exceeds RFP terms
REQUIRED ATTACHMENTS
14- Disclosure Statement
- Cover letter
- Firm profile
- Acceptance of conditions statement
- Authorized representatives
- Staffing and continuity plan
- Timeline compliance statement
- Subcontracting list
- References
- Response to Scope of Services
- Cost proposal (Exhibit B)
- Service-level report examples
- Transition plan
- Disciplinary actions history
REQUIRED STAFFING
3- Submit to
- Four hard copies must be received by Denise White at City Hall, 2450 East Quincy Avenue, Cherry Hills Village, CO 80113. Electronic submissions, email, or fax will not be accepted.
- Duration
- 60 months
- Scope location
- Cherry Hills Village, CO
Questions about this RFP
How do I respond to this RFP from City of Cherry Hills Village?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is October 23, 2026. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: Four hard copies must be received by Denise White at City Hall, 2450 East Quincy Avenue, Cherry Hills Village, CO 80113. Electronic submissions, email, or fax will not be accepted.. For questions, contact Denise White.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including City of Cherry Hills Village in CO, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Denise White at (303) 783-2735. Questions and answers are typically shared with all prospective bidders.
What staffing is required for this project?
This solicitation outlines specific staffing requirements. The required roles include: Onsite technician, Senior engineer/security resource, vCIO/strategic support. Proposers should demonstrate relevant qualifications and experience for each required role.
Can I search RFPs like this in ChatGPT or Claude?
Yes. Civic IQ has an MCP server that connects ChatGPT, Claude and other AI assistants to live Civic IQ data: open RFPs, pre-RFP signals from public meetings, awarded contracts and agency decision-makers across 100,000+ US public agencies. Add https://beta.mcp.civiciq.com/mcp as a connector (in ChatGPT under Settings > Apps & Connectors, in Claude under Settings > Connectors) and sign in with a free Civic IQ account at civiciq.com/mcp.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Fee structure and total cost transparency, Responsiveness and schedule adherence, Reference checks and past performance, Municipal government experience, Law enforcement and public safety support expe..." Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from City of Cherry Hills Village?
All active and historical solicitations from City of Cherry Hills Village are tracked and searchable. As a city agency, City of Cherry Hills Village regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 5 years. Contract terms may include renewal options.
Is this solicitation still open for submissions?
Based on the posted deadline of October 23, 2026, this solicitation appears to still be accepting submissions. Deadlines may change through amendments or addenda, so always verify the current status directly with the issuing agency before preparing your response.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Disclosure Statement, Cover letter, Firm profile, Acceptance of conditions statement, Authorized representatives, Staffing and continuity plan, Timeline compliance statement, Subcontracting list, Refe. Additionally, proposals should address staffing requirements as outlined in the solicitation. Review the full document from City of Cherry Hills Village for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Cherry Hills Village, CO. Review the full solicitation for detailed scope requirements.