City of Atlanta - Social Media and Customer Feedback Dashboard - MS-IFB/DOA/2609-1270053
City of Atlanta, City of Atlanta, GA·City
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- Primary Contact
- Jeremias Cirilo
- Submission Address
- [email protected]
SUMMARY
The Department of Aviation is seeking to enhance its Customer Experience Data Platform that collects, analyzes, and visualizes passenger feedback and operational data from multiple channels. By leveraging AI and machine learning (ML), the platform will transform real-time data into intelligence that enhances service delivery, operational efficiency, and passenger satisfaction, aligning with ATL’s strategic goal of setting the global standard for customer experience.
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Work in government? Get Civic IQ free →Frequently asked questions
Common questions about this solicitation, answered from the record.
How do I respond to this IFB from City of Atlanta?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is October 7, 2026. Submissions should be delivered to: [email protected]. For questions, contact Jeremias Cirilo.
Where can I find more RFPs from City of Atlanta?
All active and historical solicitations from City of Atlanta are tracked and searchable. As a city agency, City of Atlanta regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
Is this solicitation still open for submissions?
Based on the posted deadline of October 7, 2026, this solicitation appears to still be accepting submissions. Deadlines may change through amendments or addenda, so always verify the current status directly with the issuing agency before preparing your response.
What documents are required to bid on this IFB?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Review the full document from City of Atlanta for the complete list.
Can small businesses or minority-owned firms bid on this IFB?
Most government agencies, including City of Atlanta in GA, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the IFB submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Jeremias Cirilo. Questions and answers are typically shared with all prospective bidders.
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