WMATA Recommends $3 Million AI Call Center Modification

WMATA staff recommended concurrence on a $3 million final modification with Replicant Solutions, Inc. to continue AI-enabled customer communications for MetroAccess. The action raises the cumulative contract value to $5.69 million and extends support through September 30, 2027.

Document date · October 8, 2026

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Scope & details

The full contract record, as filed.

Contract amount

$3,000,000 current modification; new cumulative contract value $5,692,920.00

Contract type

TECHNOLOGY

Contract term

Original one-year term January 24, 2023 – January 23, 2024; subsequently extended through September 30, 2027

Renewal date

2027-09-30

Renewal

The contract has been extended through September 30, 2027 under D&F DNF0002433; no additional options are listed.

Document type

StaffReport

Source document

Washington Metropolitan Area Transit Authority StaffReport Procurement Activity Concurrence 2026-10-08

Frequently asked questions

Common questions about this contract, answered from the record.

Who was awarded the technology contract by Washington Metropolitan Area Transit Authority?

Replicant Solutions Inc was awarded this technology contract by Washington Metropolitan Area Transit Authority, as recorded on October 8, 2026. The contract value is $3,000,000 current modification; new cumulative contract value $5,692,920.00.

How much is the Replicant Solutions Inc contract with Washington Metropolitan Area Transit Authority worth?

The Replicant Solutions Inc contract with Washington Metropolitan Area Transit Authority is valued at $3,000,000 current modification; new cumulative contract value $5,692,920.00, covering technology work.

What type of contract is this?

This is a Technology contract, documented as a staffreport record.

Where was this contract approved?

This contract appears in Washington Metropolitan Area Transit Authority StaffReport Procurement Activity Concurrence 2026-10-08 (StaffReport), dated October 8, 2026 from Washington Metropolitan Area Transit Authority. Civic IQ extracts contract records directly from agency meeting documents and solicitations.

What other contracts does Replicant Solutions Inc hold?

Replicant Solutions Inc may hold additional government contracts. View their full contract history, the agencies they serve, and total tracked spend on their Civic IQ vendor profile.

View Replicant Solutions Inc's profile

What is Washington Metropolitan Area Transit Authority currently buying?

Explore Washington Metropolitan Area Transit Authority's vendors, signed contracts, and active RFPs on their Civic IQ agency profile.

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