Board Probes Issues With Connect America PERS

The Advisory Board discussed service concerns with Connect America’s GPS personal emergency response systems, including AI call handling and wait times. The Director will review contract response-time provisions and work with the vendor to resolve the issues.

Document date · April 7, 2026

Track Grand Traverse County contracts

Get alerts when new contracts are awarded or existing ones approach renewal at Grand Traverse County.

Get started free

Create a free account · no credit card

Work in government? Get Civic IQ free

Scope & details

The full contract record, as filed.

Contract type

TECHNOLOGY

Renewal

Existing PERS service contract will be reviewed for response-time obligations; potential future amendments or renewal decisions may hinge on vendor performance.

Document type

Minutes

Source document

Grand Traverse County Commission on Aging Advisory Board Minutes 2026-04-07

Related contracts

Other contracts from Connect America.

View all →

Kalamazoo County Agenda Board of Commissioners Regular Meeting September 15, 2026

PENDING

Kalamazoo County, MichiganSep 15, 2026

Kalamazoo County Board of Commissioners Agenda September 15, 2026

PENDING

Kalamazoo County, MichiganSep 15, 2026

Grand Traverse County Commission on Aging Advisory Board Minutes 2026-06-02

ONGOING

Grand Traverse County, MichiganJun 2, 2026

Grand Traverse County Commission on Aging Advisory Board Minutes February 2026

ONGOING

Grand Traverse County, MichiganFeb 3, 2026

grand_traverse_county_board_of_commissioners_minut.pdf

APPROVED

Northwest Regional Airport Authority, Arkansas$215,364 per year; $646,092 total for three yearsDec 3, 2025

Frequently asked questions

Common questions about this contract, answered from the record.

Who was awarded the technology contract by Grand Traverse County?

Connect America was awarded this technology contract by Grand Traverse County, as recorded on April 7, 2026.

What type of contract is this?

This is a Technology contract, documented as a minutes record.

Where was this contract approved?

This contract appears in Grand Traverse County Commission on Aging Advisory Board Minutes 2026-04-07 (Minutes), dated April 7, 2026 from Grand Traverse County. Civic IQ extracts contract records directly from agency meeting documents and solicitations.

What other contracts does Connect America hold?

Connect America may hold additional government contracts. View their full contract history, the agencies they serve, and total tracked spend on their Civic IQ vendor profile.

View Connect America's profile

What is Grand Traverse County currently buying?

Explore Grand Traverse County's vendors, signed contracts, and active RFPs on their Civic IQ agency profile.

View Grand Traverse County's profile