New Jersey Transit | State of New Jersey Awards Professional Services Contract to Ttec Government Solutions (December 2025)
New Jersey Transit | State of New JerseyState · Trenton, NJ- Disclosed value
- Not to exceed $19,649,276 plus five percent for contingencies (total $20,631,740)
- From minutes
- Awarded
- Dec 10, 2025
The 30-second brief
NJ TRANSIT awarded a $20.6 million, 24-month contract to TTEC Government Solutions for outsourcing a portion of Access Link call center operations. The contract includes a mobilization period and covers compliance with USDOJ metrics.
Ttec Government Solutions holds this professional services contract with New Jersey Transit | State of New Jersey. Its other public contracts on record include work for Anne Arundel County Public Schools and City of Oklahoma.
Term as filed: 24 months, following a mobilization period.
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Contract details
- Contract type
- Professional Services
- Amount
- Not to exceed $19,649,276 plus five percent for contingencies (total $20,631,740)
- Document date
- December 10, 2025
- Term
- 24 months, following a mobilization period
- Source document
- NJ TRANSIT Board of Directors Meeting Minutes December 10 2025 (Minutes)
Ttec Government Solutions's other public contracts
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Questions about this contract
Who was awarded the professional services contract by New Jersey Transit | State of New Jersey?
Ttec Government Solutions was awarded this professional services contract by New Jersey Transit | State of New Jersey, as recorded on December 10, 2025. The contract value is Not to exceed $19,649,276 plus five percent for contingencies (total $20,631,740).
How much is the Ttec Government Solutions contract with New Jersey Transit | State of New Jersey worth?
The Ttec Government Solutions contract with New Jersey Transit | State of New Jersey is valued at Not to exceed $19,649,276 plus five percent for contingencies (total $20,631,740), covering professional services work.
What type of contract is this?
This is a Professional Services contract, documented as a minutes record, structured as a not-to-exceed (ceiling) agreement.
Where was this contract approved?
This contract appears in NJ TRANSIT Board of Directors Meeting Minutes December 10 2025 (Minutes), dated December 10, 2025 from New Jersey Transit | State of New Jersey. Civic IQ extracts contract records directly from agency meeting documents and solicitations.
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What other contracts does Ttec Government Solutions hold?
Ttec Government Solutions may hold additional government contracts. View their full contract history, the agencies they serve, and total tracked spend on their Civic IQ vendor profile.
What is New Jersey Transit | State of New Jersey currently buying?
Explore New Jersey Transit | State of New Jersey's vendors, signed contracts, and active RFPs on their Civic IQ agency profile.