Water Works Contracts PowerConnect AI for Customer Service

Columbus Water Works entered into a contract with PowerConnect AI for an approximately $167,000 initial implementation of AI-based customer service tools. The platform will add chatbot, agent-assistance, text-messaging, mass-communication, and mobile-app capabilities, followed by estimated annual costs of approximately $20,000 based on usage.

Document date · August 10, 2026

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Scope & details

The full contract record, as filed.

Contract amount

Approximately $167,000 initial implementation cost; approximately $20,000 annually thereafter

Contract type

TECHNOLOGY

Contract term

Initial implementation beginning in 2026, with external chatbot scheduled for mid-August, Agent 360 for mid-September, text messaging for early October, and mobile application for mid-November; annual costs thereafter

Renewal

Estimated annual cost of approximately $20,000 after implementation; the document does not specify renewal options or an automatic-renewal clause.

Document type

Minutes

Source document

Columbus Water Works Minutes Board of Water Commissioners Meeting 2026-08-10

Frequently asked questions

Common questions about this contract, answered from the record.

Who was awarded the technology contract by Columbus Water Works?

Powerconnect Ai was awarded this technology contract by Columbus Water Works, as recorded on August 10, 2026. The contract value is Approximately $167,000 initial implementation cost; approximately $20,000 annually thereafter.

How much is the Powerconnect Ai contract with Columbus Water Works worth?

The Powerconnect Ai contract with Columbus Water Works is valued at Approximately $167,000 initial implementation cost; approximately $20,000 annually thereafter, covering technology work.

What type of contract is this?

This is a Technology contract, documented as a minutes record.

Where was this contract approved?

This contract appears in Columbus Water Works Minutes Board of Water Commissioners Meeting 2026-08-10 (Minutes), dated August 10, 2026 from Columbus Water Works. Civic IQ extracts contract records directly from agency meeting documents and solicitations.

What other contracts does Powerconnect Ai hold?

Powerconnect Ai may hold additional government contracts. View their full contract history, the agencies they serve, and total tracked spend on their Civic IQ vendor profile.

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What is Columbus Water Works currently buying?

Explore Columbus Water Works's vendors, signed contracts, and active RFPs on their Civic IQ agency profile.

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