Andover Moves to Terminate ZenCity Technology Agreement

Andover is terminating its ZenCity agreement after citing customer-service and live-survey problems. The City requested written confirmation of ZenCity's offer to provide one year of free survey-component access.

Document date · September 28, 2026

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Scope & details

The full contract record, as filed.

Contract type

TECHNOLOGY

Renewal

Termination notice issued; ZenCity offered one year of free access to the survey component, subject to written confirmation.

Document type

Minutes

Source document

City of Andover Minutes City Council Workshop Minutes September 28, 2026

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Frequently asked questions

Common questions about this contract, answered from the record.

Who was awarded the technology contract by City of Andover?

ZENCITY was awarded this technology contract by City of Andover, as recorded on September 28, 2026.

What type of contract is this?

This is a Technology contract, documented as a minutes record.

Where was this contract approved?

This contract appears in City of Andover Minutes City Council Workshop Minutes September 28, 2026 (Minutes), dated September 28, 2026 from City of Andover. Civic IQ extracts contract records directly from agency meeting documents and solicitations.

What other contracts does ZENCITY hold?

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