TECHNOLOGYAPPROVED

Franchise Tax Board Awards Technology Contract to GENESIS (April 2026)

The Franchise Tax Board approved a one‑year, approximately $2.4 million renewal of software maintenance for Genesis contact center software. The agreement ensures continued operation of FTB’s phone and live chat systems until a new contact center platform is deployed in 2028.

Status
APPROVED
Document date
April 6, 2026
Contract type
TECHNOLOGY
Vendor
GENESIS
Agency
Franchise Tax Board · CA

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Motive logo
Veritone logo
TerraCycle logo
Cyvl logo
WithersRavenel logo
Derivita logo
Comcate logo
SafeTouch logo
IANS Research logo
Motive logo
Veritone logo
TerraCycle logo
Cyvl logo
WithersRavenel logo
Derivita logo
Comcate logo
SafeTouch logo
IANS Research logo
Motive logo
Veritone logo
TerraCycle logo
Cyvl logo
WithersRavenel logo
Derivita logo
Comcate logo
SafeTouch logo
IANS Research logo

Scope & details

The full contract record, as filed.

Contract amount
approximately $2.4 million
Contract type
TECHNOLOGY
Contract term
one-year agreement, through approximately 2027 (maintenance until new contact center in 2028)
Renewal date
2027-04-06
Renewal
Renewal of existing Genesis software maintenance for an additional one‑year term to bridge operations until a new contact center platform is implemented in 2028.
Document type
Transcript
Source document
Franchise Tax Board Meeting Transcript April 2026

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Frequently asked questions

Common questions about this contract, answered from the record.

Who was awarded the technology contract by Franchise Tax Board?

GENESIS was awarded this technology contract by Franchise Tax Board, as recorded on April 6, 2026. The contract value is approximately $2.4 million.

How much is the GENESIS contract with Franchise Tax Board worth?

The GENESIS contract with Franchise Tax Board is valued at approximately $2.4 million, covering technology work.

What type of contract is this?

This is a Technology contract, documented as a transcript record.

Where was this contract approved?

This contract appears in Franchise Tax Board Meeting Transcript April 2026 (Transcript), dated April 6, 2026 from Franchise Tax Board. Civic IQ extracts contract records directly from agency meeting documents and solicitations.

What other contracts does GENESIS hold?

GENESIS may hold additional government contracts. View their full contract history, the agencies they serve, and total tracked spend on their Civic IQ vendor profile.

View GENESIS's profile

What is Franchise Tax Board currently buying?

Explore Franchise Tax Board's vendors, signed contracts, and active RFPs on their Civic IQ agency profile.

View Franchise Tax Board's profile

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