Franchise Tax Board Meeting Transcript April 2026
FTB Renews Genesis Contact Center Software Maintenance
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Description
The Franchise Tax Board approved a one‑year, approximately $2.4 million renewal of software maintenance for Genesis contact center software. The agreement ensures continued operation of FTB’s phone and live chat systems until a new contact center platform is deployed in 2028.
Contract Details
Contract Amount
approximately $2.4 million
Vendor
GENESIS
Agency
Franchise Tax Board, CA
Contract Type
TECHNOLOGY
Document Date
April 6, 2026
Contract Term
one-year agreement, through approximately 2027 (maintenance until new contact center in 2028)
Renewal Date
2027-04-06
Renewal Info
Renewal of existing Genesis software maintenance for an additional one‑year term to bridge operations until a new contact center platform is implemented in 2028.
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