Town of Los Altos Hills IT Managed Services RFP 2023
Town of Los Altos HillsCity · Los Altos Hills, CA- Due
- Apr 14, 2023
- Deadline passed
- Posted
- Mar 20, 2023
- Primary contact
- Sarina Revillar
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THE 30-SECOND BRIEF
The Town of Los Altos Hills is seeking proposals from qualified vendors for outsourced IT Managed Services. The scope includes general support, desktop and server services, and network and security services. The RFP details specific requirements for staffing, service delivery, documentation, and project management.
IT Managed Services, Monthly reports, Annual technology audit, Transition plan
Comprehensiveness of proposal, responsiveness and adherence to format, quality and completeness of proposal, qualifications and experience, ability to perform in a timely fashion, total cost, local project team and subcontractor/consultant qualifications, reputation of Vendor, Town's perception of Vendor's stability
SUMMARY
The Town of Los Altos Hills is seeking proposals from qualified vendors for outsourced IT Managed Services.
The scope includes general support, desktop and server services, and network and security services. The RFP details specific requirements for staffing, service delivery, documentation, and project management.
EVALUATION CRITERIA
9- Comprehensiveness of proposal
- Responsiveness and adherence to format
- Quality and completeness of proposal
- Qualifications and experience
- Ability to perform in a timely fashion
- Total cost
- Local project team and subcontractor/consultant qualifications
- Reputation of Vendor
- Town's perception of Vendor's stability
REQUIRED DELIVERABLES
4- IT Managed Services
- Monthly reports
- Annual technology audit
- Transition plan
REQUIRED ATTACHMENTS
3- Appendix A (Scope of Services)
- Appendix B (Cost Sheet)
- Appendix C (Professional Services Agreement)
REQUIRED STAFFING
5- Submit to
- via email
- Scope location
- Los Altos Hills, California
Questions about this RFP
How do I respond to this RFP from Town of Los Altos Hills?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is April 14, 2023. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: via email. For questions, contact Sarina Revillar.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Town of Los Altos Hills in CA, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Sarina Revillar. Questions and answers are typically shared with all prospective bidders.
What staffing is required for this project?
This solicitation outlines specific staffing requirements. The required roles include: Account Manager, Desktop and Server Engineer, Systems and Network Engineer, Chief Technology Officer / Director of IT, Project Manager. Proposers should demonstrate relevant qualifications and experience for each required role.
What are the key deliverables?
The solicitation specifies the following deliverables: IT Managed Services, Monthly reports, Annual technology audit, Transition plan. Proposals should clearly address how each deliverable will be met.
Can I search RFPs like this in ChatGPT or Claude?
Yes. Civic IQ has an MCP server that connects ChatGPT, Claude and other AI assistants to live Civic IQ data: open RFPs, pre-RFP signals from public meetings, awarded contracts and agency decision-makers across 100,000+ US public agencies. Add https://beta.mcp.civiciq.com/mcp as a connector (in ChatGPT under Settings > Apps & Connectors, in Claude under Settings > Connectors) and sign in with a free Civic IQ account at civiciq.com/mcp.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Comprehensiveness of proposal, responsiveness and adherence to format, quality and completeness of proposal, qualifications and experience, ability to perform in a timely fashion, total cost, local pr..." Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Town of Los Altos Hills?
All active and historical solicitations from Town of Los Altos Hills are tracked and searchable. As a city agency, Town of Los Altos Hills regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Appendix A (Scope of Services), Appendix B (Cost Sheet), Appendix C (Professional Services Agreement). Additionally, proposals should address staffing requirements as outlined in the solicitation. Review the full document from Town of Los Altos Hills for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Los Altos Hills, California. Review the full solicitation for detailed scope requirements.