City of Hyattsville IT Support Services RFP #IT2025-001
City of Hyattsville, City of Hyattsville, MD·City
Track City of Hyattsville solicitations
Get alerted when City of Hyattsville posts a new RFP, and see the pre-RFP signals months before it publishes.
- Primary Contact
- Paul Richards
- Submission Address
- The City Clerk, 4310 Gallatin Street, Hyattsville, Maryland 20781
SUMMARY
The City of Hyattsville is seeking proposals from qualified IT service providers for comprehensive IT support services. The scope includes help desk, network management, server management, desktop/laptop management, proactive maintenance, and strategic IT consulting. The contract term is not specified, and the proposal is due August 29, 2025.
EVALUATION CRITERIA
Understanding of City's Needs, Experience and Qualifications, Proposed Solution and Methodology, Service Level Agreements (SLAs), References, Cost-Effectiveness, Implementation Plan, Customer Service and Communication.
REQUIRED ATTACHMENTS
Three (3) total copies of the Proposal: one (1) bound, one (1) unbound and one (1) digital pdf copy on thumb drive.
This was decided in a budget meeting long before the RFP was public. Civic IQ had it then. The next one doesn't have to get away.
Work in government? Get Civic IQ free →Frequently asked questions
Common questions about this solicitation, answered from the record.
How do I respond to this RFP from City of Hyattsville?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is August 29, 2025. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: The City Clerk, 4310 Gallatin Street, Hyattsville, Maryland 20781. For questions, contact Paul Richards.
What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Understanding of City's Needs, Experience and Qualifications, Proposed Solution and Methodology, Service Level Agreements (SLAs), References, Cost-Effectiveness, Implementation Plan, Customer Service..." Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from City of Hyattsville?
All active and historical solicitations from City of Hyattsville are tracked and searchable. As a city agency, City of Hyattsville regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Three (3) total copies of the Proposal: one (1) bound, one (1) unbound and one (1) digital pdf copy on thumb drive.. Review the full document from City of Hyattsville for the complete list.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including City of Hyattsville in MD, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Paul Richards. Questions and answers are typically shared with all prospective bidders.
Bring us your territory.
We'll show you what is forming.
B2G and SLED sales intelligence. Surface government procurement signals from 100,000+ state, local, and education agencies months before the RFP.