City of Moberly Hosted VoIP Telephone System RFP 2025
City of Moberly, City of Moberly, MO·City
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- Primary Contact
- Cynthia Ferrell · (913) 303-8190
- Scope Location
- Moberly, MO
- Submission Address
- [email protected]
SUMMARY
The City of Moberly, Missouri is soliciting proposals for a hosted Voice Over IP (VoIP) telephone system to replace its legacy PBX system across municipal facilities. The scope includes system design, migration of existing numbers, integration of voicemail and auto attendant, and providing hardware (desk phones, softphones, mobile apps) for approximately 63 users at 11 locations. Vendors must have at least 5 years of experience, provide 24/7/365 support, and comply with E-911 regulations. Proposals must include technical solutions, implementation plans, training/support procedures, and a full pricing breakdown. Submissions are due via email by September 8, 2025, with an anticipated project start date in October 2025.
EVALUATION CRITERIA
Company information, technical solution, implementation plan, training and support, pricing, references, contract terms
REQUIRED DELIVERABLES
Cloud-based VoIP system, Hardware, Software, Licenses, Installation, Configuration, Migrated phone numbers, Voicemail, Auto attendant, Call routing, Desk phones, Softphones, Mobile apps, Training, Technical support, User manuals, Project timeline
REQUIRED ATTACHMENTS
Schedule A, compensation plan to consultant (if applicable), sample contract or service agreement
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Work in government? Get Civic IQ free →Frequently asked questions
Common questions about this solicitation, answered from the record.
How do I respond to this RFP from City of Moberly?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is September 8, 2025. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: [email protected]. For questions, contact Cynthia Ferrell.
What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Company information, technical solution, implementation plan, training and support, pricing, references, contract terms" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from City of Moberly?
All active and historical solicitations from City of Moberly are tracked and searchable. As a city agency, City of Moberly regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Schedule A, compensation plan to consultant (if applicable), sample contract or service agreement. Review the full document from City of Moberly for the complete list.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including City of Moberly in MO, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Cynthia Ferrell at (913) 303-8190. Questions and answers are typically shared with all prospective bidders.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Moberly, MO. Review the full solicitation for detailed scope requirements.
What are the key deliverables?
The solicitation specifies the following deliverables: Cloud-based VoIP system, Hardware, Software, Licenses, Installation, Configuration, Migrated phone numbers, Voicemail, Auto attendant, Call routing, Desk phones, Softphones, Mobile apps, Training, Technical support, User manuals, Project timeline. Proposals should clearly address how each deliverable will be met.
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